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Method, device and equipment for interconnecting call of WEB voice client service

A technology for customer service and call connection, applied in the field of mobile communications

Inactive Publication Date: 2013-09-18
CHINA MOBILE COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the problem of call harassment by malicious users, another method is to send a verification code to the mobile terminal of the user who initiated the call through a short message, allowing the user to browse Enter the received verification code in the click-to-dial interface of the device, and establish a call connection between the calling user and the called user after the verification is passed. This method increases the operational complexity of click-to-dial

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  • Method, device and equipment for interconnecting call of WEB voice client service
  • Method, device and equipment for interconnecting call of WEB voice client service
  • Method, device and equipment for interconnecting call of WEB voice client service

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Embodiment Construction

[0027] In order to solve the call harassment problem of malicious users on the premise of ensuring the convenience of click-to-dial operations, the embodiment of the present invention provides a call connection method for WEB voice customer service, which is completed in interaction between the user-side WEB browser and the network-side server , WEB browser is installed on user's PC (Personal Computer, personal computer), utilizes the voice function of PC to realize the voice call between user and customer service agent in WEB voice customer service system.

[0028] Such as figure 1 As shown, the call connection method of WEB voice customer service includes the following steps:

[0029] S101. Receive the first call request initiated by the WEB browser to the WEB voice customer service system;

[0030] When a user accesses the website of a customer (generally an enterprise customer) that has opened the WEB voice customer service service through a WEB browser, a click-to-dial ...

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Abstract

The invention discloses a method, device and equipment for interconnecting a call of a WEB voice client service, which are used for solving the problem of call harassment of malicious users on the premise of guaranteeing the operation convenience of clicking to dial. The call interconnecting method comprises the following steps of: receiving a first call request initiated by a WEB browser to a WEB voice client service system; when the client identification of an accessed client, which is carried in the first call request, is confirmed to be inquired from client identifications of clients of all stored opened WEB voice client services, selecting an idle calling identification from stored calling identifications distributed to the accessed client and returning the calling identification to the WEB browser; and when a second call request carried with the idle calling identification, which is initiated by the WEB browser to the WEB voice client service system, is received, establishing a call connection between the WEB browser and the WEB voice client service system.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a call connection method, device and CTD (click-to-dial) server of WEB (World Wide Web) voice customer service. Background technique [0002] In the prior art, the WEB (World Wide Web) voice customer service system (which may be referred to as the customer service system in this application document) adopts the CTD (click-to-dial) technology to realize call connection. The basic implementation process is as follows: when a user accesses the website of a customer (generally an enterprise customer) who has opened the WEB voice customer service service through a WEB browser, a click-to-dial interface is embedded in the WEB page displayed on the WEB browser for the user to click to dial. Initiate a click-to-dial call to enjoy the WEB voice customer service provided by the customer service system. The user needs to enter the phone numbers of the calling user and the called user wh...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/16H04W76/02H04L29/08
Inventor 范晓晖彭巍王磊刘越于蓉蓉
Owner CHINA MOBILE COMM GRP CO LTD