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Method for automatically classifying feedback fault information of washing machine through internet of things

A fault information and automatic classification technology, applied in the field of washing machines, can solve the problems of no database, no fault information classification, resource consumption, etc.

Inactive Publication Date: 2011-07-13
QINGDAO HAIER WASHING MASCH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method itself has no database support, and can only be realized by computer, which consumes resources, and does not classify various fault information, so that users can know which ones can be solved by themselves and which ones need after-sales maintenance. Unnecessary trouble or economic loss caused by the enterprise

Method used

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  • Method for automatically classifying feedback fault information of washing machine through internet of things
  • Method for automatically classifying feedback fault information of washing machine through internet of things

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Embodiment Construction

[0015] Such as figure 1 As shown, this solution makes full use of the advantages of the Internet of Things. When the washing machine fails, the computer program controller with the WiFi module is used to connect to the network, and the fault information that the user cannot handle in the washing machine is sent to the after-sales company through the network, and according to The fault database inside the washing machine provides fault handling methods to the after-sales company, or displays the fault information and processing methods that the user can handle to the user through the program controller, and the user repairs it by himself.

[0016] The specific scheme is as follows: First, connect the washing machine to the network through a wireless module. The connection can be wired or wireless. In order to avoid the influence of the line, this scheme adopts the method of installing a WiFi wireless module to realize the connection between the washing machine and the network. ...

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Abstract

The invention discloses a method for automatically classifying feedback fault information of a washing machine through internet of things, and relates to the field of washing machines. The method comprises the following steps of: 1, establishing a fault database on the washing machine; 2, classifying fault information in the fault database; and 3, setting different alarm modes according to different information types. In the scheme, the fault information of the washing machine is classified, namely the information of faults which can be handled by a user is classified into a category, and the information of the faults which are required to be maintained by an after-service company is classified into one category; and actual maintenance methods of corresponding faults are provided for the user, so that some simple faults can be maintained by the user to save time and cost. For the faults which are required to be maintained by the after-service company, corresponding fault information and handling modes are provided through the internet of things, so that the washing machine of the user can be maintained pertinently by the after-service company, and the problems that corresponding maintenance components are not carried in the face of a failed washing machine and the like are solved.

Description

technical field [0001] The invention relates to the field of washing machines, in particular to a method for using data and information stored on the washing machine to process current washing machine faults and sending processing information to relevant people. Background technique [0002] The application of Internet technology in the existing society is becoming more and more perfect. The use of the Internet has penetrated into all aspects of people's daily life, and has narrowed the distance between people in the world, providing a guarantee for the simplification and intelligence of people's lives. , also greatly improved people's quality of life. As the content of the Internet has become more and more extensive, the Internet has also been refined, such as military networks and civilian networks classified by scope, and household networks, medical networks, and tourism networks classified by application fields. Among them, the Internet of Things is a kind of informatio...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08G06F17/30
Inventor 吕佩师许升皮晓杰
Owner QINGDAO HAIER WASHING MASCH CO LTD
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