Voice set top box device and implementation method thereof

Abstract

The invention provides a voice set top box device and an implementation method thereof. The device comprises an application layer, an OS (Operating System) layer and a device layer; the application layer comprises a virtual office desktop module and a call seat module, the virtual office desktop module accesses the application and the desktop on remote service on the basis of a self-adaptive transmission protocol stack, and the call seat module controls the functions of a soft phone and an attendant console on the basis of an SIP (Session Initiation Protocol) stack; the device layer comprises an ARM (advanced reduced instruction-set computer machine), a sound card, a USB (universal serial bus) interface unit, a DSP (digital signal processor) module and a GPU (graphic processing unit) module, and the DSP module and the GPU module are used for processing audio and video. The invention uses the desktop virtualization technology to put both the desktop and the application on a remote server for unified management, thus greatly reducing the maintenance cost and also preventing the problem that a voice call seat cannot continue to be used due to the failure of a terminal device. Meanwhile, the usage of the ARM platform enhances security and reliability, and also solves the problem that the power consumption of the ordinary PC (personal computer) is high and that a group of PCs produces noise in an office area.

Description

technical field [0001] The invention relates to the technical field of virtualization, in particular to a voice set-top box device and an implementation method thereof. Background technique [0002] The existing voice call agent is implemented by using a PC plus a telephone device or a PC plus softphone software. However, with the continuous development of the scale of call centers, enterprises have begun to pay more attention to the overall cost of the whole process consisting of operating costs and maintenance costs instead of construction costs. At the same time, enterprises also pay more attention to the humanized management methods of call centers, as well as the social responsibility of energy saving and emission reduction. [0003] The existing voice call agents have the following disadvantages: PCs need to invest a lot of maintenance costs, need to continuously upgrade and maintain software, and can not be used due to problems with PCs; hard disks and fans in the PC...

AI Technical Summary

Problems solved by technology

[0003] The existing voice call agents have the following disadvantages: PCs need to invest a lot of maintenance costs, need to continuously upgrade and maintain software, and can not be used due to problems with PCs; hard disks and fans in the PC group will cause high noise pollution in the office area; PC power consumption is relatively high, wasting computing resources

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