Supplying method and device of behavioral characteristic data

Abstract

The invention provides a supplying method of behavioral characteristic data, comprising the following steps of: receiving personal information of a calling party, extracting a user name from the personnel information and obtaining calling time; finding a characteristic database according to the user name and the calling time, obtaining the needed behavioral characteristic data, wherein the characteristic database comprises the user name, the calling time and the behavioral characteristic data relevant to the user name and the calling time; and providing the characteristic data. Correspondingly, the invention further provides a supplying device of the behavioral characteristic data. According to the supplying method and device of the behavioral characteristic data, disclosed by the invention, a user can know about the identity of the calling party before a calling for calling a service platform is connected, and the service platform can give a requirement suggestion which may be most possibly promoted when the calling of the user is connected, so that a starting greeting of the service platform becomes more humanized when the calling is connected; and therefore, a lot time of two parties including the calling party and the service platform is saved, and better experiences and perception of affiliation are brought to the user.

Description

technical field [0001] The present invention relates to the technical field of behavior information acquisition and processing, in particular, the present invention relates to a method and device for providing behavior characteristic data. Background technique [0002] In the modern fast-paced information society, it is extremely important for modern business people to quickly obtain useful target information. When starting to perform an action (such as dining, watching a movie, exercising, or drinking coffee, etc.), many people will call a certain service platform (such as the number Bestone 118114 / 114 or the ordering secretary 57575777, etc.) to obtain the current available information in real time. Selectable target information, and select the most suitable information from the currently available target information provided by the service platform for adoption. [0003] For example, if a business person A calls the service platform at 12 noon to express his current need...

AI Technical Summary

Problems solved by technology

[0004] However, the disadvantage of the above process is that the service platform cannot know in advance who the calling user is before the user's call is connected, and cannot directly provide business person A with suggestions for A's most likely needs at the current time, but only adopts the same "Hello, I am very glad to serve you! May I ask what help you need?" and other initial greetings, and then wait for A, who has called the service platform many times before, to repeat his current most likely needs again (For example, A has called the service platform several times between 11:30 noon and 12:30 on weekdays, and mentioned the need to have a meal as soon as possible), which not only wastes a lot of time for both the calling user and the service platform, but also It also brings poor user experience and sense of belonging to users

Images