Computer assisted telephone interview system and method for operating same

Abstract

The invention discloses a computer assisted telephone interview system and a method for operating the same. The computer assisted telephone interview system comprises a user terminal, the internet, an internet telephone interview platform, a communication switching storage and an interviewee. The internet telephone interview platform is used for providing a telephone interview application program to the user terminal, storing voice records of an interview, storing information data acquired by inquiry and providing a voice communication interface to the user terminal. The method for operating the system includes that the user terminal enters the internet telephone interview platform via the internet to start telephone interview operation; the user terminal becomes a system member via a member registration and login system and logs into the system to become a management terminal or an agent terminal; the agent terminal carries out the interview operation, and the management terminal monitors an integral interview procedure. The computer assisted telephone interview system and the method have the advantages that the remote telephone interview can be implemented, optional computers connected with the internet can be used as the management terminal and the agent terminal, the integral interview procedure can be monitored when the system is operated, and interview information can be timely aggregated.

Description

technical field [0001] The invention relates to a telephone access system and its operating method, in particular to a computer-based remote telephone access system and its operating method. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. Traditional market research methods mainly include door-to-door visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer calls the respondent, asks the respondent about some survey content by telephone, and then records the survey results on the paper questionnaire. The questionnaire of this survey method needs to be produced and printed; the telephone needs to be manually dialed; the data obtained from the survey needs to be entered manually, so this survey method is inefficient and costly, and manual intervention is likely to cause operational errors. [0003] Wi...

AI Technical Summary

Problems solved by technology

[0006] 1) It can only run in the local area network, and cannot realize remote management and operation;

[0007] 2) The computer of the interviewer must install the application program;

[0008] 3) It is necessary to set up seats, wiring, dedicated servers, and configure hardware devices such as voice cards, which requires high equipment costs

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