Method and system for automatically guiding customers to banking outlets with smaller number of services

Abstract

The invention provides a method and a system for automatically guiding customers to banking outlets with a smaller number of services. The method comprises the following steps: a banking service application form processing server can quickly generate an electronic banking service application form and accurately calculate the waiting time of a customer, wherein an electronic banking service application form can be generated one second after the identity card of an old customer is sensed or 10 seconds after the identity card of a new customer is sensed; and a mobile phone banking client locates the position thereof, acquires idle time periods of banking outlets in a predefined range from the banking service application form processing server, queries geographic location traffic information from a geographic traffic information query server, carrying out calculation to obtain an outlet capable of handling a service in the shortest time among the nearest banking outlet and the banking outlet which is idle in the shortest time, gives out 10 options for service handling time of different banking outlets, and generates a queue number, gives out navigation guide and guides a customer to the parking lot of a banking outlet after the customer selects the banking outlet.

Description

technical field

[0001] The present invention relates to a method and system for automatically guiding customers to bank outlets with less business, in particular to a method and system for accurately guiding customers to the most convenient bank outlets. Background technique

[0002] In daily life and work, people often need to go to the bank to handle business, and queuing is a common phenomenon. In response to this phenomenon, the bank outlets use a queuing machine. After the customer arrives at the bank outlet, he first goes to the queuing machine to get a queuing number, and then the staff at the bank outlet call the number according to the order of the queuing number and handle it in turn; Reduce customer waiting time at service locations. Although the action of queuing can be saved after taking the number, as the rest area provided by the service place can be rested, the customer must wait for the number at the service place, and the customer does not get any savings ...

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