Service evaluation information acquirer based on operation and maintenance terminal

Abstract

The invention relates to a service evaluation information acquirer based on an operation and maintenance terminal. The service evaluation information acquirer comprises a control unit (39), a man-machine interaction unit (27) and a wireless data transmission unit (30). The service evaluation information acquirer is characterized by further comprising a positioning data acquiring unit (21), a time data acquiring unit (23) and an operation and maintenance data storage unit (25), and the positioning data acquiring unit (21), the time data acquiring unit (23) and the operation and maintenance data storage unit (25) are all connected to a control unit (39). The service evaluation information acquirer serves as one of basic data acquisition equipment for constructing an operator service evaluation system, service evaluation data can be acquired, transmitted and stored through various channels, and the service evaluation information acquirer is high in reusability.

Description

technical field [0001] The invention relates to the field of IT operation and maintenance services, in particular to a service evaluation information collection device based on multiplexing of operation and maintenance work terminals. Background technique [0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, s...

AI Technical Summary

Problems solved by technology

[0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, summary and acceptance, but also may involve information system owners, equipment suppliers, integration service providers and other parties, not only service providers An important means to improve service quality, an important reference for improving service operation design, and an important way for in-depth interaction with related parties; none of the existing operation and maintenance service tools and systems has a dedicated and independent service evaluation system, not only service evaluation information Limited, for example, key indicators only exist in the business system, and service evaluation channels are scarce, and the utilization rate of existing service evaluation channels is not high, for example, the service evaluator cannot be reused with existing equipment such as business systems and mobile terminals

Images