A remote maintenance method, terminal and system for network equipment

Abstract

An embodiment of the invention provides a remote network equipment maintenance method, a remote network equipment maintenance system and a terminal. By the remote network equipment maintenance method, the remote network equipment maintenance system and the terminal, maintenance personnel can manage and maintain network equipment without visiting fault points. The system comprises the network equipment, a network management server and the terminal; the terminal is in Bluetooth connection with the network equipment and is in socket connection with the network management server; the network management server is used for receiving maintenance commands and sending the same to the terminal; the terminal is used for receiving the maintenance commands, converting the same into maintenance commands in a Bluetooth format and sending the converted maintenance commands to the network equipment; the network equipment is used for receiving and executing the maintenance commands and sending the same to the network management server; the network management server is used for receiving mobile communication data. The remote network equipment maintenance method, the remote network equipment maintenance system and the terminal are applicable to the technical field of communication.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a remote maintenance method, terminal and system for network equipment. Background technique [0002] With the rapid development of computer networks, various network devices are widely used in various places. [0003] In the prior art, when a fault occurs in a network device, if the local maintenance personnel cannot solve the fault, it is necessary to seek help from a maintenance department at a higher level. After the maintenance personnel of the maintenance department at the upper level log in to the network management server of the network device through the standard protocol of the remote login service (telnet protocol), they troubleshoot according to the collected relevant information. If there is a problem with the login or the collected information is not enough to troubleshoot, the maintenance personnel of the maintenance department at the upper level ca...

AI Technical Summary

Problems solved by technology

If there is a problem with the login or the collected information is not enough to troubleshoot, the maintenance personnel of the maintenance department at the upper level can only guide the local maintenance personnel to solve the problem by phone, but due to the limited technical level of the local maintenance personnel, this method often cannot solve the fault

At this time, the local maintenance personnel can only reset the device. If the fault cannot be solved after resetting the device, the maintenance department at the upper level needs to send maintenance personnel to the fault point to solve the problem.

Sending maintenance personnel to the fault point to solve the fault is often time-consuming, labor-intensive, and costly

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