Intelligent answering method and system
An intelligent answering and answering technology, applied in the field of human-computer interaction, can solve problems such as inability to answer correctly, low efficiency, poor user experience, etc., to achieve the effect of improving the accuracy of intelligent replying and reducing work intensity
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[0033] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention. Apparently, the described embodiments are preferred implementation modes for implementing the present invention, and the description is for the purpose of illustrating the general principle of the present invention, and is not intended to limit the scope of the present invention. The scope of protection of the present invention should be defined by the claims. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts belong to the protection of the present invention. range.
[0034] Using an automatic response system to deal with a large number of repeated or similar questions can greatly reduce the workload of manual responses and reduce labor costs. Especially for enterprise customer servic...
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