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Catering task distribution method and system

A distribution method and task technology, applied in the field of catering task distribution method and system, can solve problems such as unreasonable distribution of waiter tasks, achieve good dining experience, improve operational efficiency, and improve work efficiency

Active Publication Date: 2018-01-19
ZHUHAI YOUTE SMART KITCHEN TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention aims to provide a method and system for allocating catering tasks to solve the unreasonable problem of catering task allocation for waiters in the existing catering service. Complete the catering tasks suitable for them, optimize the rationality of catering task allocation, improve the service efficiency of waiters, improve the operating efficiency of catering places, and provide customers with a good dining experience

Method used

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  • Catering task distribution method and system
  • Catering task distribution method and system
  • Catering task distribution method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0060] Example 1: call task

[0061] The call task does not give a clear service request content. For the catering establishment, the timeliness of service response is the task that can most affect the customer experience. This task is of high importance. According to the characteristics of this task, the following three effective Factors: busyness, deskmate task, random assignment.

[0062] The method of assigning call tasks is as follows: according to the degree of busyness, a number of service personnel with a small amount of tasks are screened out, and combined with the tasks at the same table (usually, the service personnel serving the same table know the customer's dining information, which can be better and more efficient. Quickly understand the customer's service request), reduce the number of service personnel, if more than 2 service personnel are selected, and finally select a service personnel to complete the corresponding service according to the principle of rando...

Embodiment 2

[0064] Embodiment 2: packing task, adding tableware task or adding position task

[0065] Packing tasks, tableware tasks or seat addition tasks all provide clear service content. For the allocation method of such catering tasks, the following two effective factors are proposed: busyness and seat area.

[0066] The method of assigning call tasks is as follows: according to the busyness, several service personnel with a small amount of tasks are screened out, combined with the location of the table requesting the above services, the target object is selected among the service personnel who are closer to the table area, and the corresponding catering is executed. Task.

[0067] As can be seen from the above two examples, the distribution method of catering tasks of the present invention should not only consider the timeliness of task distribution, but also consider the rationality of task distribution, so as to improve the work efficiency of service personnel and customer satisfa...

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Abstract

The invention discloses a catering task assignment method. The catering task assignment method includes determining a set of factors influencing assignment results, implementing corresponding screening algorithms according to the screening sequence of effective factors, and screening target objects from a target object set to implement catering tasks. The target objects are pertinently screened by determining the factor set according to the task attributes of the catering tasks, rationality in catering task assignment is ensured; according to the screening sequence of the effective factors, the screening algorithms are implemented for the target object set, the screening sequence affects the key factors of the screening results, and screening strategies of the target objects are decided. By the assignment method, rationality of catering task assignment is optimized, work efficiency of servers and operation efficiency of catering places are improved, and excellent repast experience is provided for customers. The invention further provides a catering task assignment system. The catering task assignment system comprises a server, a plurality of ordering terminals and a plurality of service terminals. The catering task assignment method is configured on the server.

Description

technical field [0001] The invention relates to the technical field of catering information processing, in particular to a method and system for allocating catering tasks. Background technique [0002] In traditional catering services, catering tasks include opening tables, changing tables, ordering, returning dishes, submitting orders, canceling orders, adding seats, adding tea, calling, packing, returning dishes, prompting dishes, delivering dishes, settlement and other services . When customers are dining and need waiters to provide the above-mentioned catering services, they usually greet the waiters. Because the waiters may be very busy and cannot provide services in time, it will affect customer satisfaction. As a restaurant manager, it is difficult to supervise the response of each waiter on the spot, and it is usually impossible to improve the service awareness of the waiters in a targeted manner, which in turn affects the service quality of the restaurant. [0003...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06Q50/12
Inventor 谭伟良郑博洋黄道凤
Owner ZHUHAI YOUTE SMART KITCHEN TECH CO LTD
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