Method and apparatus of providing voice feedback information for user in conversation

A feedback information, in-call technology, applied in the computer field, to achieve the effect of narrowing the matching range, expanding the matching range, and avoiding matching errors

Active Publication Date: 2015-10-21
SHANGHAI XIAOI ROBOT TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the solutions of the prior art, the user can only press the button and follow the voice prompts of the self-service voice service to select menu items level by level; for example, if the user wishes to recharge the mobile phone, the user needs to perform the following steps: first dial Corresponding service telephone number; then, carefully listen to the multiple men

Method used

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  • Method and apparatus of providing voice feedback information for user in conversation
  • Method and apparatus of providing voice feedback information for user in conversation
  • Method and apparatus of providing voice feedback information for user in conversation

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Embodiment Construction

[0018] The present invention will be described in further detail below in conjunction with the accompanying drawings.

[0019] figure 1 It is a schematic flowchart of a method for providing voice feedback information to a user in a call in a computer device according to a preferred embodiment of the present invention.

[0020] Wherein, this embodiment is mainly implemented by computer equipment. Wherein, the computer equipment includes but not limited to network equipment and user equipment. The network equipment includes but is not limited to a single network server, a server group composed of multiple network servers or a cloud based on cloud computing (Cloud Computing) composed of a large number of computers or network servers; the user equipment includes but not limited to PCs, Tablet PCs, smartphones, PDAs, etc. The network where the computer equipment is located includes, but is not limited to, the Internet, a wide area network, a metropolitan area network, a local ar...

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PUM

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Abstract

The invention provides a method of providing voice feedback information for a user in conversation in a computer device, comprising: a, obtaining a text message obtained by performing voice recognition on a voice message; b, determining a menu item to jump according to the text message and combined with menu items of the other side in the conversation, wherein the menu item to jump and a current menu item are apart by at least two layers; and c, jumping to a determined menu item, and sending the voice feedback information provided for users and corresponding with the menu item. The method of the invention can realize free jumping in all menu items of the other side.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for providing voice feedback information to a user in a call in a computer device. Background technique [0002] In the prior art, a user can obtain a self-service voice service provided by a service provider by dialing a corresponding service telephone number. However, in the solutions of the prior art, the user can only press the button and follow the voice prompts of the self-service voice service to select menu items level by level; for example, if the user wishes to recharge the mobile phone, the user needs to perform the following steps: first dial Corresponding service telephone number; then, carefully listen to the multiple menu items broadcast by the voice prompt (such as pressing button 1 to enter personal service, pressing button 2 to enter company service, etc.); then, select button 1 to enter personal service; then, continue to listen to the new...

Claims

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Application Information

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IPC IPC(8): H04M1/725G10L15/26
CPCH04M3/4936H04M2203/551G10L2015/225G10L15/22G10L2015/223G10L15/1815H04M2201/40G10L15/26G10L15/04G10L15/02
Inventor 李波
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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