Off-time pre-appointment remote queuing method for bank business handling, and system thereof

Abstract

The invention discloses an off-time pre-appointment remote queuing method for bank business handling, and a system thereof. The queuing method comprises the following steps: sending an off-time pre-appointment request through a remote terminal; receiving the off-time pre-appointment by a data processing center, carrying out outlet recommendation on the off-time pre-appointment request, sending the outlet recommendation result to the remote terminal, and displaying the outlet recommendation result by the remote terminal; and determining a target outlet according to the outlet recommendation result, forming a corresponding queuing number according to the returned target outlet by the data processing center, and emitting corresponding prompt information when the number of people in the queue is smaller than a threshold. The system and the method allow a user to not assign the business handling time, so the user can freely arrange the time to handle business, thereby the flexibility of the remote pre-appointment method is improved, and the user experience is substantially improved.

Description

technical field [0001] The invention relates to the field of bank queuing systems, in particular to a non-scheduled reservation remote queuing method and system for banking business processing. Background technique [0002] With the rapid development of economy and society, people are increasingly inseparable from banks. In order to provide high-quality services, major banks have established many branches, receiving dozens or hundreds of customers every day. Customers often need to queue up many times when doing withdrawals, deposits, account opening, transfers, detailed bill inquiries, account cancellations, etc., which wastes a lot of energy and time, and also has a negative impact on the working environment of bank outlets. [0003] In order to provide efficient services and create a good working environment, each bank needs to replace the traditional manual queuing method with high-tech customer management methods, and then the bank appointment queuing system appeared. ...

AI Technical Summary

Problems solved by technology

This reservation method is not flexible enough. It may occur during the reservation time period of the user, and the outlet may experience system failure or congestion, which cannot be fed back to the customer in real time, which may prolong the customer's waiting time.

[0008] In addition, the current queuing systems of bank outlets are independent, and each outlet has no way to know the queuing situation of surrounding outlets at the same time. In this situation, it is impossible to judge whether it is possible to guide customers to other outlets. In addition to being unable to handle business for customers normally, this situation will also affect the image of the bank among customers.

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