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Parameterization-based shift arrangement system and method for flexible service working system

A work system and parameterized technology, applied in office automation, data processing applications, instruments, etc., can solve problems that cannot meet the actual needs of the window service industry

Inactive Publication Date: 2016-08-24
LISHUI UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Although there are some scheduling methods, such as the patent number 200810167327.2, which is a Chinese patent titled a scheduling system and method, they cannot meet the actual needs of the window service industry.

Method used

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  • Parameterization-based shift arrangement system and method for flexible service working system
  • Parameterization-based shift arrangement system and method for flexible service working system
  • Parameterization-based shift arrangement system and method for flexible service working system

Examples

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Effect test

Embodiment 1

[0128] Embodiment one: see Figure 1 to Figure 3 , a scheduling method based on parameterization of flexible service working hours, including the following steps: predict the number of windows that will be opened in the next working time period based on the historical business data of the same period, and the minimum number of windows that will be opened in the next working time period is obtained by the following formula :

[0129] W q = L q λ = ( c ρ ) c ρ ...

Embodiment 2

[0182] Embodiment 2: A flexible service work system scheduling system based on parameterization, which mainly includes a historical period data management module, a window number generation module, and a new scheduling module.

[0183] The historical contemporaneous data management module is used to record and manage historical data:

[0184] The window number generation module predicts the number of windows to be opened in the next working time period according to the historical business data of the same period.

[0185]Extract various historical data of the service hall window (the time when the customer arrives at the service hall, the time for waiting for the service, the time for leaving the service hall after completing the work, and the average time for the window staff to handle the business), apply time series analysis, and predict a certain period of time in the future The number of windows opened is calculated by using the theory of queuing theory to calculate the f...

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Abstract

The invention discloses a parameterization-based shift arrangement system and method for a flexible service working system. The system comprises a user and staff management module, a historical same-period data management module, an algorithm parameter management module, a shift arrangement time management module, a unit time definition management module, a window number generation module, a newly established shit arrangement module, and a shift arrangement management module. In addition, the invention also provides a parameterization-based shift arrangement method for a flexible service working system. According to the shift arrangement system, a shift arrangement table can be obtained based on prediction and thus a shift arrangement result is generated. The system can carry out window working staff registration restriction, monitoring of various states, and a data analysis, thereby realizing the management function of the window working staff effectively. The window working staff can ask for leave or carry out shift changing directly on the system; and after successful application, the system can adjust a shift arrangement plan and inquire various statistic data of the window working staff, so that the basis can be provided for science shift arrangement.

Description

technical field [0001] The invention relates to a parameterization-based flexible service work schedule scheduling system and method. Background technique [0002] In the existing window service, the time management of the staff adopts a relatively traditional method: how many windows to open and how to open the windows are completely arranged manually, and a staff schedule is established. Due to the rapid development of the economy, the number of window services is increasing day by day, the number of services is increasing rapidly, and the service requirements are also higher. However, the number of open windows and window staff in the existing service halls are relatively fixed. If we do not adopt a scientific method to open up the number of windows and adjust the staff allocation, and only rely on the limited service ability and work performance of the current service hall window staff, the service hall will inevitably increase the waiting time of customers during peak h...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10
CPCG06Q10/1097
Inventor 胡世培
Owner LISHUI UNIV
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