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Problem classification method and device based on artificial intelligence

A technology of problem classification and artificial intelligence, which is applied in the field of information processing, can solve problems that affect user service experience, are prone to errors, and reduce the operating efficiency of service centers, so as to reduce operating steps, improve operating efficiency, and reduce interactions.

Active Publication Date: 2020-09-11
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this method often requires the user to interact with the service center multiple times, which is prone to errors, and if a menu selection is wrong, the user often needs to start from scratch, which affects the user's service experience, and also because there is no suitable answering person. And reduce the operating efficiency of the service center

Method used

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  • Problem classification method and device based on artificial intelligence
  • Problem classification method and device based on artificial intelligence
  • Problem classification method and device based on artificial intelligence

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Embodiment Construction

[0024] Embodiments of the present invention are described in detail below, examples of which are shown in the drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The embodiments described below by referring to the figures are exemplary and are intended to explain the present invention and should not be construed as limiting the present invention.

[0025] The artificial intelligence-based problem classification method and device according to the embodiments of the present invention will be described below with reference to the accompanying drawings.

[0026] figure 1 is a flow chart of an artificial intelligence-based problem classification method according to an embodiment of the present invention. It should be noted that the artificial intelligence-based problem classification method of the embodiment of the present invention can be applied to the artificial intelligence...

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Abstract

The invention discloses a problem classification method and device based on artificial intelligence. The method includes: obtaining the text content of the question input by the user, and performing word segmentation processing on the text content to obtain multiple word segments; obtaining hidden layer representation vectors of multiple word segments; generating the first part of the text content according to the hidden layer representation vectors of multiple word segments A vector; according to the first vector of text content and a preset classification model, determine a target responder corresponding to the question, and assign the target responder to the user. The method can reduce the operation steps of the user, reduce the interaction between the user and the service center, and simultaneously improve the operating efficiency of the entire service center.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to an artificial intelligence-based problem classification method and device. Background technique [0002] Artificial Intelligence (AI) is a new technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. Artificial intelligence is a branch of computer science that attempts to understand the essence of intelligence and produce a new intelligent machine that can respond in a manner similar to human intelligence. Research in this field includes robotics, language recognition, image recognition, natural language processing and expert systems, etc. [0003] With the rapid development of the Internet and the popularization of artificial intelligence, more and more services are provided by allowing users to ask questions to the service center (for example, Call Center (call...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F40/289G06F16/35G06F16/36G06F40/30G06F40/20
CPCG06F16/353G06F16/36G06F40/289G06F40/30G06Q10/00G10L15/16G06Q10/10G06Q10/20G10L15/02G06F40/20G06N3/044G06F40/237G06N3/08G10L15/04
Inventor 刘雄何伯磊马艳军费晓旭
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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