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Artificial intelligence-based customer service assistance real-time prompt system

A technology of artificial intelligence and customer service, applied in the field of computer networks, can solve problems such as endless processing of work orders and inability of traditional customer service to meet high efficiency, and achieve the effects of increasing transaction rate, improving conversation efficiency, and strong security

Active Publication Date: 2021-02-02
BEIJING EASEMOB TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Traditional customer service cannot meet the high efficiency of the mobile Internet era. Even if they stay by the phone and computer every day, the work orders are often not processed

Method used

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  • Artificial intelligence-based customer service assistance real-time prompt system
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  • Artificial intelligence-based customer service assistance real-time prompt system

Examples

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Embodiment Construction

[0032] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings.

[0033] The examples described here are specific specific implementations of the present invention, and are used to illustrate the concept of the present invention. They are all explanatory and exemplary, and should not be construed as limiting the implementation of the present invention and the scope of the present invention. In addition to the embodiments described here, those skilled in the art can also adopt other obvious technical solutions based on the claims of the application and the content disclosed in the description, and these technical solutions include making any obvious replacements for the embodiments described here. and modified technical solutions.

[0034] see figure 1 , a kind of artificial intelligence-based customer service assistant real-time prompting system proposed by the present invention includes a database 2, an intention recogn...

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Abstract

The invention provides a customer service staff aided real-time prompting system based on artificial intelligence. The system comprises a database, an intention recognizer and a template generator, which are connected in sequence, and a communication interface separately connected with a user communication tool, the template generator and the database, wherein the database is used for storing user session data; the intention recognizer is used for receiving the data sent by the database and recognizing the user session data to generate user intension data; the template generator is used for receiving the user intension data sent by the intention recognizer and generating a template through the intention recognizer; and the communication interface is used for receiving the user session data on the user communication tool, sending the user session data to the database, receiving the template sent by the template generator and sending the template to the user communication tool. The customer service staff aided real-time prompting system provided by the invention can recognize the user session data, and automatically generate the template according to the user session data so as to shorten the session time of the customer and the customer service staff, and facilitate the reading of the user session data by the customer service staff.

Description

technical field [0001] The invention relates to the field of computer networks, in particular to an artificial intelligence-based customer service assistance real-time prompting system. Background technique [0002] With the rapid development of computer technology and network communication technology, the wide application of computer network in various fields has greatly improved people's work efficiency and made basic necessities of life more convenient. People at both ends of the earth can exchange what they need through the Internet, and e-commerce has risen accordingly. In the era of mobile Internet, a large number of users use mobile phones for information interaction. Traditional customer service cannot meet the high efficiency of the mobile Internet era. Even if they stay by the phone and computer every day, they often cannot finish the work orders. Therefore, there is an urgent need for an artificial intelligence-based customer service assistant real-time prompt s...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06H04L29/08H04M3/51
CPCG06F16/22H04L63/08H04L67/14H04M3/5141H04M3/5191
Inventor 廖卓远刘少壮刘俊彦马晓宇
Owner BEIJING EASEMOB TECH CO LTD
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