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Call data capturing and matching method and system

A technology of calling data and matching methods, which is applied in the directions of network data retrieval, data processing applications, network data indexing, etc., and can solve the problems of inability to match project information, data capture and matching schemes that cannot distinguish between different capture rules, outbound calls, etc. Data does not conform to the rules and other issues

Inactive Publication Date: 2017-06-30
SHENZHEN BINCENT TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Disadvantages of the existing technology: the existing data capture and matching scheme cannot distinguish different capture rules for the project process, and cannot match the project information in a targeted manner to make effective calls. The person in charge, call queue, call time, and call priority The level and other situations are chaotic, and it is impossible to effectively allocate and set up each project. The call process cannot be fully integrated with the project, and the blindness of the call is too large. The outbound call rules of each project are different, and the outbound call data is also different. It is very important to capture the outbound call data that conforms to the rules. If the outbound call data does not conform to the rules, the call is made blindly, the call may not be timely, the agent matching of the call does not meet the requirements, the call time is not specified, and the call priority level is not reflected.

Method used

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  • Call data capturing and matching method and system
  • Call data capturing and matching method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0042] see Figure 1 to Figure 2 ,

[0043] figure 1 It is a schematic diagram of an overall model of a call data capture and matching method of the present invention;

[0044] figure 2 It is an execution flowchart of a call data capturing and matching method of the present invention.

[0045] The invention discloses a call data capture and matching method, which includes a capture module 11, a format conversion module 12, a matching module 14, a data processing module 13 and a call database. The call data capture and matching method includes the following steps:

[0046] S1: The capture module 11 captures non-resigned, seated, and designated city customer service information, captures items that need to be called out according to the outbound call rules, and captures existing outbound call data according to the project ID at the same time. Grabbing module 11 sends the captured items and outbound data to the format conversion module 12;

[0047] Wherein, the capture modu...

Embodiment 2

[0064] The matching module 14 is provided with an interactive information matching formula,

[0065] The implementation steps of the step "the matching module 14 matches the project data and the outbound call data" include:

[0066] The matching module 14 uses the interactive information matching formula, and matches the call priority according to the project storage time, call time, number of calls, and channel source information,

[0067] The item storage time, call time, number of calls, and channel information make up variable Y={Y 1 ,Y 2 ,Y 3 ,Y 4 ,...,Y N}, the interaction information of each component

[0068] Among them, H(Y i ) is Y i The joint entropy of H(Y i )=-∫p(Y i )ln(p(Y i ))dY i ,

[0069] Among them, p(Y i ) is the component Y i Marginal probability density, p(Y i )=∫...∫p(Y 1 ,Y 2 ,Y 3 ,Y 4 )dY 1 wxya 2 wxya 3 wxya 4 .

Embodiment 3

[0071] The matching module 14 is provided with an interactive information matching formula,

[0072] The implementation steps of the step "the matching module 14 matches the project data and the outbound call data" include:

[0073] The matching module 14 matches the seat and the same city spare seat according to the project leader through the interactive information matching formula;

[0074] The person in charge of the project review composition variable Y={Y 1 ,Y 2 ,Y 3 ,Y 4 ..., Y N}, the interaction information of each component

[0075] Among them, W is the matrix estimated by mutual information minimization;

[0076] p(Y i )=∫...∫p(Y 1 ,Y 2 ,Y 3 ,Y 4 )dY 1 wxya 2 wxya 3 wxya 4 .

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Abstract

The invention provides a call data capturing and matching method which comprises the following steps that: a capturing module captures non-turnover, seat existence and designated city customer service information, captures an item which needs to be subjected to call-out according to a call-out rule, and simultaneously, captures existing call-out data according to an ID of the item, and the item and the call-out data which are captured by the capturing module are sent to a format conversion module; and the format conversion module respectively converts formats of the captured item data and call-out data into JSONObject objects in a JSONObject format, and then the format conversion module sends the JSONObject objects obtained after conversion is completed to a call database. According to the call data capturing and matching method, the rule can be customized according to requirements of a service party; item information is accurately captured and matched to carry out effective call-out; the call-out item and data are accurately matched; a conversion rate is improved; the converted item data and call-out data are traversed; and matching can be carried out for each field in a call-out table.

Description

technical field [0001] The invention relates to the technical field of call systems, in particular to a method for capturing and matching call data. Background technique [0002] With the maturity and improvement of automatic calling solutions, more and more enterprises use automatic calling to improve call efficiency and service quality. However, it is extremely important to capture outbound call data that conforms to the rules. According to different project process nodes, match the project data that requires outbound calls. [0003] Disadvantages of the existing technology: the existing data capture and matching scheme cannot distinguish different capture rules for the project process, and cannot match the project information in a targeted manner to make effective calls. The person in charge, call queue, call time, and call priority The level and other situations are chaotic, and it is impossible to effectively allocate and set up each project. The call process cannot be...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523G06F17/30G06Q10/10
CPCH04M3/523G06F16/951G06Q10/103H04M3/5232
Inventor 袁广王国彬张华杰李辉
Owner SHENZHEN BINCENT TECH