Method for automatically destroying resources by using websocket link state

Abstract

The invention discloses a method for automatically destroying resources by using a websocket link state, which comprises the following steps of: firstly, determining whether a customer is off-line, which comprises the substeps that: 1, when the customer opens a webpage, a client and a server establishes a websocket link, i.e., the customer is online; 2, the customer and a customer service start adialogue to chat; 3, a link for the client to send a websocket to the server is closed, and the customer is off-line, which includes webpage closing and computer restart; and 4, the customer is off-line, a head portrait of the customer is grayed, the customer service selects to directly close the dialogue or waits for some time to automatically closes the dialogue; and then automatically closing the dialogue, which comprises the substep that: after the customer is off-line, the customer service closes the dialogue by setting time when the dialogue is closed according to experience. After the method disclosed by the invention is adopted, when the number of customers is small, high dialogue quality is reached, and when the number of customers is great, dialogues with the customers who are off-line can be rapidly and automatically finished, so that performance of the server can be greatly promoted, and the number of dialogues accessing to the customer service is increased.

Description

technical field [0001] The invention relates to the field of websocket protocol, in particular to a method for automatically destroying resources by using the websocket link state. Background technique [0002] During the customer service chat conversation, from the creation of the conversation to the end of the chat, it often takes a lot of server resources to process this process. In solving the problem of releasing resources at the end of the conversation, improving server performance and saving redundant servers, the following problems need to be solved: [0003] Real-time response: Sudden network disconnection, power outage, or wrong operation to close the browser (or label) web page due to unexpected reasons during the user chat, causing the user to go offline. This method can determine whether the user is offline in real time, so as to decide whether to close it in real time Dialogue; Automatically close the dialogue: By judging that the user is offline in real time,...

AI Technical Summary

Problems solved by technology

However, it has the following disadvantages: processing by judging the time of the last sentence between the customer and the customer service will lead to a decrease in the quality of the dialogue, and the pressure of the scheduled task will be high (need to scan all the dialogue numbers), which will affect the dialogue experience, because the customer is actually still visiting on the website For other content, the dialogue is not active enough, and it is not as accurate as websocket to judge whether the customer is offline in real time, whether to leave the website, etc.

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