Intelligent auto-dial outbound system and intelligent auto-dial outbound method

An automatic dialing and intelligent technology, applied in the direction of automatic exchange, telephone communication, instruments, etc., can solve the problems of ineffective utilization of resources and low efficiency, and achieve the effect of full utilization of resources and high efficiency

Active Publication Date: 2018-06-12
大连金慧融智科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The intelligent automatic dialing outbound system and method of the present invention discloses a new scheme, adopts an intelligent algorithm to predict the number of dialoutbound calls according to real-time external parameters, and solves the problem of low efficiency and ineffective use of resources in the existing scheme

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Embodiment Construction

[0019] Such as figure 1 , 2 As shown, the present invention relates to an automatic outbound call technology of a call center system, in particular to an outbound call method and system capable of voice recognition and screening of numbers and intelligent prediction. This solution provides an automatic outbound call method and system that can predict the number of dialed numbers and screen effective numbers by voice recognition. The outbound method and system can effectively reduce the waiting time of agents and improve the efficiency and efficiency of agent calls under the premise of the same number of agents. Line resource utilization. The system monitors various current states, collects multiple monitoring data as parameters, and uses algorithm models to predict the number of automatic outbound calls in the next stage. It can also automatically determine the connection status of the dialed call through voice recognition technology, filter out calls that cannot be connected, ...

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PUM

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Abstract

The invention relates to an intelligent auto-dial outbound system, the system comprises a system dialing module, a client number pool module, a line resource pool module, a system auto-dial mode setting module, a conversation line resource real-time monitoring module, a call connection state statistics module, an agent state real-time monitoring module, an agent call duration statistics module, anagent work mode parameter setting module and an outbound quantity prediction calculation module. The invention also discloses an intelligent auto-dial outbound method, and the method comprises stepsof acquiring parameters, calculating dialing quantity, dialing by the system, answering by agents, and so on. In the system and the method provided by the invention, the quantity of dialing outbound is predicted according to real-time external parameters through an intelligent algorithm, and the system and the method have the characteristics of being efficient and capable of making full use of resources.

Description

Technical field [0001] The invention relates to an automatic dialing outbound call system and method, in particular to a system and method for intelligently controlling the number of automatic dialing outbound calls, and belongs to the field of automatic dialing outbound call systems. Background technique [0002] At present, the number of mobile phones in my country has reached 1.3 billion, and the number of fixed-line phones has also reached 400 million. Therefore, more and more companies find that marketing through telephone calls is more and more effective. Telephone outbound marketing has many advantages, such as accurately grasping customer needs, improving marketing efficiency, increasing the order rate, unified sales, improving brand image and so on. The current mainstream outgoing call methods are basically the system automatically dials customer calls in batches according to the set number of outgoing calls. After the calls are connected, they are immediately transferr...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22H04M3/36H04M3/51H04M3/523G10L15/02G10L15/06G10L15/26G10L21/0208
CPCG10L15/02G10L15/06G10L15/26G10L21/0208H04M3/2209H04M3/2272H04M3/36H04M3/5175H04M3/5232H04M3/5238H04M3/5158
Inventor 张拓韩洪申钱冬君
Owner 大连金慧融智科技股份有限公司
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