A real time questionnaire push method based on online customer service
A questionnaire and customer service technology, applied in the computer field, can solve problems such as the inability to accurately reach the sample group, the difficulty in effectively and efficiently completing the collection of questionnaires, and the inability to guarantee the authenticity of the data, so as to ensure validity, reliability, and real-time Effects of Sex and Authenticity
Pending Publication Date: 2018-10-09
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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Problems solved by technology
The existing technology uses web crawlers to crawl user behavior data to build a sample library. The inherent nature of crawling makes it impossible to guarantee the authenticity of the collected data, which affects the accuracy and authenticity of the analysis of sample users, thus Make the survey unable to accurately reach the truly effective sample group
In addition, in the prior art, the timing of the push to the sample users is arbitrary, and it is impossible to push with greater certainty when the user may answer the questionnaire
The above defects make it difficult to effectively and efficiently complete the collection of questionnaires using existing technologies
Method used
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[0026] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. The described embodiments are some, but not all, embodiments of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
[0027] In general, the embodiments of the present disclosure relate to providing the user with questionnaires that may be of interest to the user based on the inquiry during the process of the user making an inquiry in the e-commerce system. More specifically, the embodiments of the present dis...
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The invention provides a real time questionnaire push method and device based on online customer service. An online customer service system based on an electronic commerce system is used as a channelto reach users in real-time, the consultation information of users is obtained and the behavior of users in the electronic commerce system is analyzed when consultation is performed on the electroniccommerce system by users, and the questionnaire related to the interests of users is screened in real time and the questionnaire is pushed to users according to the priority of the questionnaire. Thereal time questionnaire push method includes the following steps: the consultation information related to the consultation made by users is obtained, the consultation information is utilized to screenthe category related to users, the corresponding questionnaire is retrieved in the questionnaire to be screened according to the category, and the screening is performed on the retrieved questionnaire and the questionnaire to be pushed is selected according to the priority; and the questionnaire to be pushed is pushed to the users.
Description
technical field [0001] The invention relates to the field of computer technology, in particular to a method and device for real-time questionnaire push based on online customer service. Background technique [0002] The online research that uses Internet technology to collect data information has been applied in many fields through its advantages of speed, efficiency, and low cost. With the development of the Internet, the demand for online research in many aspects such as product and market analysis continues to increase, and the user data that needs to be analyzed is becoming larger and larger. Therefore, it is challenging to collect survey questionnaires quickly, accurately and in real time . [0003] At present, many research services provide customers with online research functions on a certain product or a certain market through independent online research websites, which reach the research objects through push channels such as emails and text messages—also known as s...
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IPC IPC(8): G06Q30/02H04L29/08
CPCG06Q30/0201H04L67/55
Inventor 刘姗
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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