Data processing method, device, equipment and storage medium of call platform

Abstract

The invention discloses a data processing method of a call platform, and belongs to the field of data processing. The data processing method of the call platform comprises the following steps: S1, receiving data sent from multiple call platforms, wherein the data contains an identity identification code for representing data source; S2, saving the data into one of multiple queues according to a storage rule; S3, receiving a message subscription request sent from a message subscription end, and taking out the data meeting the request requirement from the queue, packing to send to the message subscription end; and S4, clearing the received by the message subscription end, and saving in a redis database. The data interface in the invention is normal, and simple in access, and supports multi-platform and multi-channel access and SAAS.

Description

technical field [0001] The invention relates to the field of data interaction processing, in particular to a data processing method, device, equipment and storage medium of a calling platform. Background technique [0002] The so-called call platform is a comprehensive information service system based on CTI (Computer Telephony Integration, computer telephony foundation) technology, making full use of multiple functions of communication network and computer network integrated with the enterprise, which can effectively and quickly provide users with Various services. Through the call platform, enterprises can handle a large number of customer calls at the same time, automatically assign incoming calls to personnel with corresponding capabilities, and record and store all incoming call information. [0003] Nowadays, call platforms are widely used in all walks of life, and their scale is growing. At the same time, in order to better manage the operators and urge them to impro...

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to overcome the problems in the prior art that the supervisory system and the call platform are complicated to connect, do not support multi-platform access and SAAS, and propose a data processing method, device and equipment of the call platform using the release and subscription model quality, by building a set of message middleware platform in the supervision system and call platform, adopting the publish and subscribe model to integrate and abstract all common indicators of the phone platform into a unified data interface, which is convenient for docking and supports multi-platform access

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