Voice interaction method and device for customer service

Abstract

The embodiment of the present invention proposes a voice interaction method and device for customer demand service, the method includes receiving customer demand information from the customer demand end, the customer demand information includes the customer demand end identification and voice demand instructions; performing voice recognition on the voice demand commands; If the required service type in the voice demand command is identified, a service provision request is sent to the service management system according to the required service type, and the service provision request includes the customer demand end identification and the required service type. The embodiment of the present invention realizes the interaction between the customer demand side, the service management system and the customer by adopting the voice interaction mode, so the customer's demand can be quickly and intelligently identified and corresponding services can be provided.

Description

Technical field [0001] The present invention relates to the field of artificial intelligence technology, in particular to a voice interaction method and device for customer-demand services. Background technique [0002] In the prior art, when a guest needs service, the guest needs to contact the hotel service staff through the phone in the hotel room. However, the process is not humane enough. Since guests are not familiar with the hotel phone, they need to check the service desk phone before making a call, which will delay a certain amount of time. Moreover, if multiple people make calls to the service desk at the same time within a short period of time, there will be a busy problem, which cannot solve the customer demand problem for the guests in time. At the same time, installing telephones in each room of the hotel and equipping corresponding customer service personnel to answer the calls will increase the operating cost of the hotel. [0003] The above-mentioned information ...

AI Technical Summary

Problems solved by technology

However, the process is not user-friendly. Since the guests are not familiar with the hotel phone, they need to check the phone number of the service desk before making a call, which will delay a certain amount of time

Moreover, if there are many people calling the service desk at the same time in a short period of time, there will be a problem of busy lines, and the problem of customer needs cannot be solved in time.

At the same time, installing telephones in each room of the hotel and assigning corresponding customer service personnel to answer the calls will increase the operating costs of the hotel

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