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Voice interaction method and device for customer service

A voice interaction and voice technology, applied in voice analysis, voice recognition, automatic exchange, etc., can solve problems such as increasing hotel operating costs, solving customer demand problems for guests, and busy lines

Active Publication Date: 2020-03-13
BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the process is not user-friendly. Since the guests are not familiar with the hotel phone, they need to check the phone number of the service desk before making a call, which will delay a certain amount of time
Moreover, if there are many people calling the service desk at the same time in a short period of time, there will be a problem of busy lines, and the problem of customer needs cannot be solved in time.
At the same time, installing telephones in each room of the hotel and assigning corresponding customer service personnel to answer the calls will increase the operating costs of the hotel

Method used

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  • Voice interaction method and device for customer service
  • Voice interaction method and device for customer service
  • Voice interaction method and device for customer service

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Embodiment Construction

[0050] In the following, only certain exemplary embodiments are briefly described. As those skilled in the art can realize, the described embodiments may be modified in various different ways without departing from the spirit or scope of the present invention. Therefore, the drawings and description are to be regarded as illustrative in nature and not restrictive.

[0051] The embodiment of the present invention provides a voice interaction method for customer-demand services, such as figure 1 As shown, including the following steps:

[0052] S100: Receive customer demand information from the customer demand side, and the customer demand information includes the customer demand side identification and voice demand instructions.

[0053] The customer demand side identifier is used to determine the specific location information of the customer demand side. The customer demand side identification may include the identification of the device that sends out the customer demand informati...

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Abstract

The embodiment of the present invention proposes a voice interaction method and device for customer demand service, the method includes receiving customer demand information from the customer demand end, the customer demand information includes the customer demand end identification and voice demand instructions; performing voice recognition on the voice demand commands; If the required service type in the voice demand command is identified, a service provision request is sent to the service management system according to the required service type, and the service provision request includes the customer demand end identification and the required service type. The embodiment of the present invention realizes the interaction between the customer demand side, the service management system and the customer by adopting the voice interaction mode, so the customer's demand can be quickly and intelligently identified and corresponding services can be provided.

Description

Technical field [0001] The present invention relates to the field of artificial intelligence technology, in particular to a voice interaction method and device for customer-demand services. Background technique [0002] In the prior art, when a guest needs service, the guest needs to contact the hotel service staff through the phone in the hotel room. However, the process is not humane enough. Since guests are not familiar with the hotel phone, they need to check the service desk phone before making a call, which will delay a certain amount of time. Moreover, if multiple people make calls to the service desk at the same time within a short period of time, there will be a busy problem, which cannot solve the customer demand problem for the guests in time. At the same time, installing telephones in each room of the hotel and equipping corresponding customer service personnel to answer the calls will increase the operating cost of the hotel. [0003] The above-mentioned information ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22G10L15/26H04L12/24H04L29/08
CPCH04L41/5061G10L15/22G10L2015/223G10L2015/225G10L15/26H04L67/60G06Q30/016G06F3/167H04M3/5166H04M2203/1083G06F16/90332H04M3/5183
Inventor 常先堂
Owner BAIDU ONLINE NETWORK TECH (BEIJIBG) CO LTD
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