An insurance man-machine coupling customer service system and method based on artificial intelligence

Abstract

The invention discloses an insurance man-machine coupling customer service system and method based on artificial intelligence. The system comprises an artificial customer service selection unit, a voice recognition unit, a machine artificial intelligence coupling unit and a voice generation unit. The manual customer service selection unit is used for directly realizing chatting between the customer and the manual customer service; The voice recognition unit converts the voice information of the client into text information and outputs the text information; The machine artificial intelligence coupling unit receives the text information and the information of the manual customer service selection unit at the same time, chatting between a client and a manual customer service or intelligent generation of a natural answer text is achieved, and reinforcement learning of a machine is carried out. And the voice generation unit sends the input natural answer text to the voice synthesis engine,generates voice information and feeds the voice information back to the client. According to the invention, capabilities of pre-sales, after-sales consultation, product recommendation, common knowledge problems and the like can be provided for clients. And the advantages of high accuracy, quick response, high reliability, natural interaction and the like can be achieved at the same time.

Description

technical field [0001] The invention relates to an insurance customer service system, in particular to an artificial intelligence-based insurance man-machine coupling customer service system and method. Background technique [0002] Insurance customer service is one of the services closest to customers in the insurance industry. It includes the promotion of insurance knowledge, the expansion of insurance business, and customer consultation before and after sales. Insurance customer service plays an important role in the insurance industry and is the link between insurance suppliers and customers. At present, customer service in the insurance industry is still manual customer service. Although manual customer service has the advantages of natural interaction and smooth answers, it also inevitably has disadvantages such as strong main inertia, uneven service quality, and inability to provide round-the-clock service. [0003] With the advent of the Internet and artificial inte...

AI Technical Summary

Problems solved by technology

Although artificial intelligence technology has been greatly developed, the current intelligent question and answer customer service system still has shortcomings such as instability

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