Intelligent dialogue method, electronic device and storage medium

An electronic device and intelligent technology, applied in the direction of electrical digital data processing, special data processing applications, instruments, etc., can solve the problems of manual switching, poor user experience, and low accuracy rate, so as to improve accuracy rate and user experience. Effect

Pending Publication Date: 2019-05-28
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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AI Technical Summary

Problems solved by technology

However, these intelligent dialogue products have the following deficiencies: first, the accuracy rate of the answers given during multiple rounds of dialogue is not hi...

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  • Intelligent dialogue method, electronic device and storage medium
  • Intelligent dialogue method, electronic device and storage medium
  • Intelligent dialogue method, electronic device and storage medium

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Embodiment Construction

[0034] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0035] The invention provides an electronic device. refer to figure 1 As shown, it is a schematic diagram of the operating environment of an embodiment of the electronic device 1 of the present invention. In this embodiment, the electronic device 1 is connected to the input device 2 and the output device 3 via a network 4 . The user inputs dialogue content (such as a voice signal) through the input device 2 , and the electronic device 1 transmits the dialogue content input by the user to the electronic device 1 through the network 4 . The electronic device 1 includes an intelligent dialogue program 10 (APP)....

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Abstract

The invention relates to a voice semantic technology, and provides an intelligent dialogue generation method, an electronic device and a storage medium. The method comprises the following steps of collecting the dialogue contents of the service scene; classifying them, combining the conversation contents of at least more than two classification types to obtain a plurality of conversation behaviorchains, and training the plurality of dialogue behavior chains by utilizing a predetermined model algorithm to obtain a probability distribution value of each dialogue behavior chain, calculating cross entropies of the plurality of dialogue behavior chains according to the probability distribution values, screening out dialogue behavior chains of which the cross entropies are smaller than a threshold value, and storing the dialogue behavior chains in a database. According to the classification type of the user dialogue content, a set composed of all dialogue behavior chains matched with the classification type of the user dialogue content is retrieved from dialogue behavior chains of a database, the dialogue behavior chain with the highest similarity with the real-time dialogue content isscreened out from the set to serve as an answer, and the answer is output and fed back to the user. According to the invention, the input signal of the user can be responded quickly and accurately.

Description

technical field [0001] The invention relates to the technical field of speech semantics, in particular to an intelligent dialogue generation method, an electronic device and a storage medium. Background technique [0002] At present, there are various intelligent dialogue products on the market, such as Google, HKUST Xunfei, Baidu's intelligent customer service, etc., which can provide customer service 24 hours a day, make up for the lack of normal service provided by manual customer service after get off work, and improve service efficiency . However, these intelligent dialogue products have the following deficiencies: first, the accuracy rate of the answers given during multiple rounds of dialogue is not high, and even frequent manual transfers are required, resulting in low work efficiency; second, there are problems in time response Larger delays lead to poor user experience. Contents of the invention [0003] The invention provides an intelligent dialog generation me...

Claims

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Application Information

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IPC IPC(8): G06F3/16G06F16/332
Inventor 程磊梁志伟
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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