Text classification method for intelligent voice interaction

A text classification and voice text technology, applied in the field of communication, can solve problems such as insufficient intelligence, and achieve the effects of improving automation and intelligence, reducing complexity, and improving accuracy and efficiency.

Inactive Publication Date: 2019-08-30
北京鸿联九五信息产业有限公司
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  • Summary
  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

However, the existing interactive voice response system requires the user to select the phone button to complete the corresponding query or command execution
But this kind of interaction is not smart enough

Method used

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  • Text classification method for intelligent voice interaction
  • Text classification method for intelligent voice interaction
  • Text classification method for intelligent voice interaction

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Embodiment Construction

[0027] Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

[0028] figure 1 A schematic structural diagram of a computing device 100 according to an embodiment of the present invention is shown. In a basic configuration 102 , computing device 100 typically includes system memory 106 and one or more processors 104 . A memory bus 108 may be used for communication between the processor 104 and the system memory 106 .

[0029] Depending on the desired configuration, processor 104 may be any t...

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Abstract

The invention discloses a text classification method for intelligent voice interaction. The method comprises the steps of obtaining a training text set with a label; performing word segmentation processing on the training text under each label to obtain a word sequence; performing word frequency and inverse document frequency statistics on the word sequence to obtain a TF-IDF value corresponding to each word; taking the words of which the TF-IDF values are greater than a predetermined threshold value as the feature words under the labels to generate a feature dictionary corresponding to each label; filtering the training text set based on the feature dictionary to obtain a feature matrix corresponding to the training text set; and inputting the feature matrix into a pre-trained text classification model for training so as to classify the voice text based on the trained text classification model. According to the scheme, the efficiency and accuracy of the text classification can be improved, and the automation and intelligence of the intelligent voice interaction are improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a text classification method for intelligent voice interaction, an intelligent voice interaction method, computing equipment and a storage medium. Background technique [0002] The existing call center has become a complete and comprehensive information service system connected with the enterprise, adopting a unified standard service mode, which can provide users with systematic, intelligent and humanized services. Among them, the interactive voice response can provide automatic voice service. After the user inputs information through the dual-tone phone, the pre-recorded response voice can be played to the user. [0003] In the process of voice interaction, the voice is converted into text, and then the text is analyzed and processed to execute corresponding instructions, and finally the feedback content is converted into voice output through speech synthesis technology. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F16/332G10L15/26
CPCG10L15/26G06F16/3329G06F16/355
Inventor 王树大张兆明安丽娜
Owner 北京鸿联九五信息产业有限公司
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