Hospital follow-up surveying system and follow-up surveying method

Abstract

The invention provides a hospital follow-up surveying system and a follow-up surveying method. The hospital follow-up surveying system comprises a follow-up surveying management server, a hospital management information system, a hospital queuing number calling system and a follow-up surveying questionnaire self-service filling device. The system can extract patient information in the hospital management information system and generates a to-be-finished task for a patient whose follow-up surveying is not finished according to the patient information. When the patient whose follow-up surveying is not finished performs diagnosis again, the system activates the to-be-finished task, thereby reminding the patient of cooperation for finishing filling of a follow-up surveying questionnaire in a queuing waiting period before diagnosis. The system further performs scoring on the diagnosis and follow-up surveying behavior of the patient and can promote high-quality follow-up surveying completion of the patient, thereby improving integrity of hospital medical big data, facilitating patient diagnosis, and alleviating a tense doctor-and-patient relation to a certain extent.

Description

technical field [0001] The invention relates to the technical field of medical information management, in particular to a medical follow-up system and a follow-up method. Background technique [0002] At present, some patients do not cooperate with the hospital's follow-up work very well. The follow-up work is generally completed by the medical staff manually calling and sending text messages. However, some patients do not care much about the follow-up from the beginning. The home address was also inaccurate, making it impossible for medical staff to contact him. [0003] There is an existing follow-up system. Through the patient information entered in the database, according to a certain follow-up time interval rule, the system generates a follow-up task list, which is generally divided into SMS task list, telephone task list, or Internet network task list. At the same time, the system will also generate different follow-up templates according to the conditions of differen...

AI Technical Summary

Problems solved by technology

This type of system can automatically send short messages, send WeChat messages, and make voice calls automatically; however, if patients do not cooperate well, do not reply to text messages, do not answer calls, or do not answer questions after answering calls, for such patients For patients, the hospital currently has no better way to allow them to cooperate with follow-up visits

[0004] On the other hand, at present, when seeing a doctor in a hospital, it takes a long time to wait in line to be called, and patients are generally anxious and irritable while waiting. If there is something to do for the patient at this time, the patient can be transferred to a certain extent attention

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