A method and device for reducing the complexity of robot customer service operation and maintenance

A robotic and complex technology, applied in the fields of instruments, data exchange networks, digital transmission systems, etc., can solve the problems of high complexity of manual operation and maintenance, and the cost of manual customer service time, so as to shorten the response time, reduce the complexity, and answer the questions. Natural and smooth effect

Active Publication Date: 2021-10-08
广东幽澜机器人科技有限公司
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Problems solved by technology

[0003] This disclosure provides a method and device for reducing the complexity of robot customer service operation and maintenance. In order to solve the problem of taking up a lot of time and cost of manual customer service and the complexity of manual operation and Response similarity of response message data, read the response message data with the largest response similarity as the first response message data, and finally get a valid answer user client and record it in the knowledge base

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  • A method and device for reducing the complexity of robot customer service operation and maintenance
  • A method and device for reducing the complexity of robot customer service operation and maintenance
  • A method and device for reducing the complexity of robot customer service operation and maintenance

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[0054] The concept, specific structure and technical effects of the present disclosure will be clearly and completely described below in conjunction with the embodiments and drawings, so as to fully understand the purpose, scheme and effect of the present disclosure. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0055] Such as figure 1 Shown is a flow chart of a method for reducing the complexity of robot customer service operation and maintenance according to the present disclosure, combined below figure 1 A method for reducing the complexity of robot customer service operation and maintenance according to an embodiment of the present disclosure will be described.

[0056] This disclosure proposes a method for reducing the complexity of robot customer service operation and maintenance, which specifically includes the following steps:

[0057] Step 1, the ...

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Abstract

The invention discloses a method and device for reducing the complexity of robot customer service operation and maintenance. In order to solve the problem that a large amount of time and cost of manual customer service is occupied and the complexity of manual operation and maintenance is very high, by calculating the session message data and the knowledge base The response similarity of each response message data, read the response message data with the largest response similarity as the first response message data, and finally get a valid answer user client and record it in the knowledge base, which not only solves the problem of rapid update of the knowledge base , and shorten the response time of manual customer service confirmation, the answer is natural and smooth during the conversation, and the validity of the answer is automatically confirmed during the busy time of manual customer service, which reduces the time cost of manual customer service and reduces the complexity of manual operation and maintenance .

Description

technical field [0001] The present disclosure relates to the technical field of robot intelligent interaction, and in particular to a method and device for reducing the complexity of robot customer service operation and maintenance. Background technique [0002] The intelligent customer service provided by the customer service robot to the user is generally one-way, that is, the response message is pre-stored in the knowledge base, and the corresponding response message is retrieved according to the question raised by the user and pushed to the user's client. In the traditional way, because the knowledge base will not be updated, the accuracy rate is not high and the customer service experience is not good after the customer asks a question out of question, especially in the initial stage of customer service robot deployment, when the knowledge base does not accumulate knowledge , can only simply restore common problems, and the current intelligent robot customer service sol...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33H04L12/58
CPCG06F16/3329G06F16/3334G06F16/334H04L51/02
Inventor 杜剑文李辉权
Owner 广东幽澜机器人科技有限公司
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