IMAGE PROCESSING DEVICE, SELF-DIAGNOSTIC METHOD AND computer-readable recording medium
An image processing device and a technology for image data, which are applied in the field of self-diagnosis technology and can solve the problems of reduced convenience of the image processing device and unusable use by users.
Active Publication Date: 2019-12-27
KONICA MINOLTA INC
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Problems solved by technology
In such a case, if the image processing device is occupied for a long time in order to find out the cause of the failure, there is a problem that the user cannot use the image processing device and the convenience is reduced.
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[0080] Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings. In addition, in the embodiment described below, the same code|symbol is attached|subjected to the member common to each other, and the overlapping description about them is abbreviate|omitted.
[0081] figure 1 It is a diagram showing a configuration example of an image processing system 1 according to an embodiment of the present invention. This image processing system 1 is configured such that an image processing device 2 and a server 3 are communicably connected to each other via a network 4 . The image processing device 2 is installed, for example, in the user's local environment. The network 4 is a network including a local area network such as a LAN (Local Area Network) and a wide area network such as the Internet. The server 3 is, for example, a cloud server installed on the Internet, and can communicate with image processing apparatuses 2 in...
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The invention relates to an image processing deice, a self-diagnosis method, and a computer-readable recording medium, which can reproduce a failure in a state of being installed in a client environment without reducing the convenience of the image processing apparatus and can find out the cause of the failure early. The image processing device that has a normal job mode and a reproducing and verifying mode includes: a hardware processor that: receives a job; controls processing of the received job in the normal job mode; generates job details information relating to the received job to be processed, when a problem occurs during processing of the job, adds a problem code corresponding to the problem to the job details information to manage the job details information; shifts to the reproducing and verifying mode from the normal job mode only if the problem code is added to the job details information; and generates a reproduced job based on the job details information added with the problem code and controls processing of the reproduced job in the reproducing and verifying mode.
Description
technical field [0001] The present invention relates to an image processing device, a self-diagnosing method, and a computer-readable recording medium, and particularly relates to a self-diagnosing technique when a failure occurs in an image processing device. Background technique [0002] Conventionally, it is known that in an image processing apparatus such as an MFP (Multifunction Peripherals), when a failure occurs in the execution of a job such as a copy job, it is known that information related to the job is stored in a nonvolatile storage area. , and then the service personnel can refer to the information (for example, Patent Document 1). In this prior art, the information saved when a failure occurs is, for example, information on copy mode (double-sided or single-sided), magnification data, used cassette, and the like. However, these pieces of information cannot be useful information for clarifying the cause of the failure. [0003] On the other hand, conventional...
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IPC IPC(8): H04N1/00
CPCH04N1/00002H04N1/00029H04N1/00167H04N1/04G06F3/1273G06F3/1285G06F3/1203G06F3/1237
Inventor 内野智史
Owner KONICA MINOLTA INC