Maintenance control method and device, computer readable storage medium and terminal

A control method and fault maintenance technology, applied in the field of maintenance, can solve problems such as poor maintenance service effect affecting user experience, and achieve the effects of improving convenience and accuracy, facilitating maintenance, and improving user experience

Inactive Publication Date: 2020-04-10
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] The object of the present invention is to address the above-mentioned defects and provide a maintenance control method, device, computer-readable storage medium and terminal to solve the problem of poor after-sales maintenance service effect affecting user experience, so as to improve the after-sales maintenance service effect and further improve The effect of user experience

Method used

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  • Maintenance control method and device, computer readable storage medium and terminal
  • Maintenance control method and device, computer readable storage medium and terminal
  • Maintenance control method and device, computer readable storage medium and terminal

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Embodiment Construction

[0033] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with specific embodiments of the present invention and corresponding drawings. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0034] According to an embodiment of the present invention, a maintenance control method is provided, such as figure 1 A schematic flow diagram of an embodiment of the method of the present invention is shown. The maintenance control method may be applied to a terminal with a full screen, and the maintenance control method may include: step S110 to step S130.

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Abstract

The invention discloses a maintenance control method and device, a computer readable storage medium and a terminal. The method comprises the steps of determining problem description information corresponding to a current fault of a product; searching a fault problem library according to the problem description information to obtain fault maintenance information for maintaining the current fault; and performing video decomposition in the 3D model of the product to display the fault maintenance step of the current fault based on the displayed 3D model of the product according to the fault maintenance information. According to the scheme, the problem that the use experience of the user is affected due to the poor after-sales maintenance service effect can be solved, and the effect of improving the after-sales maintenance service effect to further improve the use experience of the user is achieved.

Description

technical field [0001] The present invention belongs to the technical field of maintenance, and in particular relates to a maintenance control method, device, computer-readable storage medium and terminal, in particular to a maintenance method, device, computer-readable storage medium and a maintenance guide function for a full-screen product. terminal. Background technique [0002] At present, a lot of money and energy are spent on after-sales maintenance of products, and the faults that occur are often problems that are easy to repair. In some cases, the user experience of the product is very good, but due to after-sales problems, the user's evaluation of the entire product and even the manufacturer of the product has become lower. For example: bad attitude of the maintenance personnel, insufficient maintenance level, overcharging, etc.; or, because the maintenance is not timely, the user cannot use the product for several days. For some necessary products, such as air co...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/00G06Q30/00G06T17/00G06F16/33G06F16/35
CPCG06Q10/20G06Q30/016G06T17/00G06F16/3344G06F16/35
Inventor 韩雪毛跃辉王慧君刘健军王子廖湖锋
Owner GREE ELECTRIC APPLIANCES INC
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