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Software and hardware operation and maintenance management method based on ITIL

An operation and maintenance management, software and hardware technology, applied in the Internet field, can solve problems such as restricting the business development needs of Internet companies

Inactive Publication Date: 2020-04-21
上海合提信息科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Today, the technical characteristics of centralized and vertical expansion have begun to limit the business development needs of Internet companies.

Method used

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  • Software and hardware operation and maintenance management method based on ITIL

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Embodiment

[0050] like figure 1 As shown, this embodiment provides an ITIL-based software and hardware operation and maintenance management method, and the ITIL-based software and hardware operation and maintenance management method includes the following steps:

[0051] Use the big data platform to build an operation and maintenance big data center, and store and manage the operation and maintenance data collected in the IT environment;

[0052] The management includes incident management, problem management, change management, release management, configuration management.

[0053] The management includes the following steps:

[0054] (1) After the server receives the fault from the client, it is automatically assigned to the event management library, and the event management support personnel will investigate and diagnose whether the fault needs to be resolved;

[0055] (2) If the fault does not need to be resolved, transfer the fault to the configuration management database, and the...

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Abstract

The invention relates to the technical field of the Internet, in particular to a software and hardware operation and maintenance management method based on ITIL. The software and hardware operation and maintenance management method based on ITIL comprises the following steps: constructing an operation and maintenance big data center by utilizing a big data platform, and storing and managing operation and maintenance data collected in an IT environment, wherein the management comprises event management, problem management, change management, release management and configuration management. According to the software and hardware operation and maintenance management method based on ITIL, technical characteristics of event management, problem management, change management, release management,configuration management, knowledge base management and the like are adopted, so that operation and maintenance support personnel can perform layer-by-layer screening and analysis; finally, rules behind the operation and maintenance data are found through analysis and finally summarized into a knowledge base and related optimization actions, the defects that data in an ITIL system is scattered anddifficult to associate and analyze are overcome, data analysis replaces experience decision making, the operation and maintenance system is more objective, rigorous and quantifiable, and a better result is brought.

Description

technical field [0001] The invention relates to the technical field of the Internet, in particular to an ITIL-based software and hardware operation and maintenance management method. Background technique [0002] ITIL, short for Information Technology Infrastructure Library, is a set of best practices for information technology (IT) service management. Operation and maintenance management refers to the comprehensive management of the IT software and hardware operating environment, IT business systems and IT operation and maintenance personnel by the IT department of the enterprise using relevant methods, means, technologies, and systems. [0003] With the deepening of enterprise informatization, there are more and more IT systems, and the number of enterprise IT operation and maintenance personnel has also increased. Many enterprise information departments have specially set up operation and maintenance teams to carry out IT system operation and maintenance. It is natural a...

Claims

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Application Information

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IPC IPC(8): G06F11/30G06Q10/06
CPCG06F11/3006G06F11/3055G06F11/3072G06Q10/06311
Inventor 刘捷
Owner 上海合提信息科技有限公司
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