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Conversation management method, device and system for intelligent voice robot

A technology for intelligent voice and dialogue management, applied in the field of intelligent recognition, which can solve problems such as misinterpretation of user intentions and poor user experience

Active Publication Date: 2020-05-22
北京淇瑀信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention aims to solve the problem that the existing intelligent voice robot cannot understand the user's real intention in combination with the user's aforementioned sentence, which will cause misinterpretation of the user's intention and give the user a poor experience

Method used

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  • Conversation management method, device and system for intelligent voice robot
  • Conversation management method, device and system for intelligent voice robot
  • Conversation management method, device and system for intelligent voice robot

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Experimental program
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Embodiment 1

[0081] The single-sentence intent tag table is shown in Table 1, which records the need for intent tags and their corresponding meanings.

[0082] Table 1 Single-sentence intent label table

[0083] serial number title illustrate 1 affim Such as "ok", "yes" 2 negative Such as "don't", "don't need" 3 Busy Such as "No time", "Let's talk about it later" … … …

[0084] When the user's current sentence is "I don't have a need", through the calculation of the convolutional layer and the pooling layer, the final output layer's output intent label number is 2. The query intent label table determines that the user's single-sentence intent is negative.

[0085] In other embodiments, the single-sentence intent recognition model can be based on a question matching model, which converts the converted text input embedding layer into a word vector, and converts it into a sentence vector in the encoder, where the encoder is Bi-LSTM, through the...

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Abstract

The invention discloses a conversation management method, device and system of an intelligent voice robot and a computer readable medium, which are used for carrying out the overall thought of a userin the conversation process of the intelligent voice robot and the user, and the method comprises the following steps: obtaining voice input of the user, and analyzing and recognizing the voice inputof the user; judging the real intention of the user according to an analysis and recognition result, and adjusting a conversation logic strategy corresponding to the real intention of the user; and the intelligent voice robot outputting a response according to the adjusted conversation logic strategy. By the adoption of the technical scheme, the meaning of the current utterance of the user can berecognized, the real intention of a conversation of the user can be judged more accurately, the situation that the user complaints for dissatisfaction of services due to wrong understanding of the intention of the user is avoided, and user experience is better.

Description

technical field [0001] The present invention relates to the technical field of intelligent recognition, in particular to a dialogue management method, device and system for an intelligent voice robot. Background technique [0002] The customer service center is the main bridge between enterprises and users, and the main channel to improve user satisfaction. In the past, the customer service center was mainly based on manual customer service, and professional customer service personnel provided services for users. With the development of computer information processing technology, more and more customer service centers have begun to use intelligent voice robots for return visits, telephone questionnaires and other services. [0003] However, at present, intelligent voice robots generally can only recognize the intention of the user's current sentence, and cannot understand the user's real intention in combination with the user's previously mentioned sentence, and there is a ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F16/332G06F16/35G06K9/62
CPCG06F16/3329G06F16/3343G06F16/3344G06F16/35G06F18/241Y02T10/40
Inventor 刘宗全苏绥绥常富洋
Owner 北京淇瑀信息科技有限公司