Data mining method and system

A technology of data mining and sample data, which is applied in the Internet field to achieve the effect of improving experience, improving work efficiency, and improving user satisfaction

Pending Publication Date: 2020-07-31
ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This manual provides a more efficient data mining method and system to mine common problems from massive data, solve t...

Method used

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  • Data mining method and system

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Embodiment Construction

[0022] The following description provides specific application scenarios and requirements of this specification, with the purpose of enabling those skilled in the art to manufacture and use the contents of this specification. Various local modifications to the disclosed embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be applied to other embodiments and embodiments without departing from the spirit and scope of the description. application. Accordingly, the description is not limited to the embodiments shown, but is to be accorded the widest scope consistent with the claims.

[0023] The terminology used herein is for the purpose of describing particular example embodiments only and is not intended to be limiting. For example, as used herein, the singular forms "a", "an" and "the" may also include the plural forms unless the context clearly dictates otherwise. When used in this specification, the term "comprising...

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Abstract

According to a data mining method and system provided by the invention, massive sample data is clustered through a clustering algorithm to generate a plurality of sample clusters, and a plurality of pieces of sample data in each sample cluster correspond to similar topics; at least one sample cluster with the maximum sample data quantity is selected from the sample clusters as a hot topic; the sample data in the hot topic is classified through an intention recognition model, and valuable sample data is recognized from the sample data. According to the method and the system, massive data can beclustered, so that common problems are mined and solved in batches, and the working efficiency is greatly improved; and meanwhile, the method and the system can mine information valuable to a productmanager from massive data so as to help the product manager to solve the demands of users from the perspective of users, the experience feeling of products is greatly improved, and the satisfaction degree of users is improved.

Description

technical field [0001] This specification relates to the field of Internet technologies, and in particular to a data mining method and system. Background technique [0002] With the rapid development of information technology and Internet technology, people's work, life, and study are closely connected with the Internet, and online affairs have brought great convenience to people's life and work. Generally, the user can perform online processing through the corresponding application program client or website. When users use the application client or the website to handle affairs, they will give feedback on the problems encountered in the use process and their feelings about the use of the product. For the massive amount of feedback data submitted by users, it is costly, time-consuming, and time-sensitive to manually solve the problems submitted by users one by one. Moreover, relying on human experience to give solutions to the problems raised by users may not really meet t...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F16/332
CPCG06F16/35G06F16/355G06F16/3326G06F16/3329G06F2216/03Y02D10/00
Inventor 谢杨易崔恒斌潘寅旭杨圆圆毛佩瑶
Owner ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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