Method and system for innovatively applying system operation and maintenance service based on localization information technology

Abstract

The invention discloses a method and system for innovatively applying system operation and maintenance service based on the localization information technology. The system mainly comprises a control system, an operation monitoring system, a data interaction monitoring system, an asset management system, a strategy set management system and an operation and maintenance log management system. According to the invention, the method comprises the steps: carrying out the operation monitoring of hardware, software, data interaction and the like as a monitoring basis, and carrying out the comparing with a normal numerical value; if abnormal parameters and the like occur, automatically invoking a set of policies, performing data retrieval analysis according to the strategy set of the correspondingfault; after finding out a node with a problem, automatically repairing according to a corresponding solution strategy; if the problem that the system cannot be autonomously repaired directly outputsthe fault point and scheme, the operation and maintenance personnel obtain the directly output fault point instead of the fault type after receiving the error of the system, so the troubleshooting stage of the operation and maintenance personnel is saved, troubleshooting is automatically completed by the system, the operation and maintenance difficulty is reduced, and the troubleshooting efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of system operation and maintenance, in particular to a method and system for operation and maintenance services of innovative application systems based on localized information technology. Background technique [0002] The operation and maintenance of the system can roughly include two aspects, monitoring and fault handling. Monitoring is to monitor the status of service operation in real time, and to discover service operation exceptions and resource consumption at any time; output important daily service operation reports to evaluate service / The overall operation status of the business and the discovery of hidden dangers in the service; fault handling is to deal with any abnormalities in the service in a timely manner, and try to avoid the expansion of the problem or even the suspension of the service as much as possible. Previously, operation and maintenance engineers needed to formulate plans to deal w...

AI Technical Summary

Problems solved by technology

In the existing technology, since the monitoring system finds faults during the operation and maintenance process, the faults are fed back to the operation and maintenance personnel, and the operation and maintenance personnel can analyze and troubleshoot the faults to solve the problem. For example, the network connection is not available for many reasons. Hardware gateways, routers, IP accounts, etc. may be the problem nodes, but the system feedback is that there is no network, and operation and maintenance personnel are required to check one by one. Not only is the workload heavy, but the troubleshooting efficiency is low

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