Hotel passenger self-service reception service handling system

Abstract

The invention discloses a hotel passenger self-service reception service handling system. The system comprises a hotel self-service machine, a hotel management information system, a hotel door lock management system and a hotel industry public security management information system. The hotel self-service machine comprises a main touch display screen, an auxiliary touch display screen, a loudspeaker, a resident identification card reading machine tool, a visible light and near infrared binocular camera, a card receiving and sending machine, a room card reader-writer, a thermal printer, a communication interface module, a database and a data processing and control module. The main touch display screen, the auxiliary touch display screen, the loudspeaker, the resident identification card reading machine, the visible light and near infrared binocular camera, the card receiving and sending machine, the room card reader-writer, the thermal printer, the communication interface module and thedatabase are connected with the data processing and control module. By adopting the technical scheme, self-service and manual service are simple, convenient and rapid, people and certificate verification has no security holes, various certificates can be read, the body temperature can be measured, the user experience is good, the working efficiency is high, and full self-service is realized.

Description

technical field [0001] The invention belongs to the field of intelligent self-service equipment and computer technology, and more specifically, relates to a system for hotel passengers to handle front desk services by themselves. Background technique [0002] The hotel passenger self-handling front desk service system provides passengers with a self-service front desk service system such as check-in registration, supplementary registration, room selection, payment, room card addition, room inspection number, extension, check-out, invoicing, visitor registration, etc. This method can solve the pain points of hotel operators such as the increasingly high labor costs of hotel front desk personnel, the new employment trend of young people who are unwilling to work at night and on holidays, and the public security organs being fined or even ordered to suspend business for rectification due to inconsistent witnesses of hotel personnel. Welcomed by the market. But how to use an ef...

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Problems solved by technology

[0013] Aiming at the above defects or improvement needs of the prior art, the present invention provides a system for hotel passengers to handle front desk services by themselves, thereby solving the problem of untimely, inconvenient and untimely manual services in the existing systems for self-service front desk services for hotel guests. Irregularity, there are security loopholes in using face for witness verification, low illumination affects the quality of face imaging and witness verification results, it is not fast to collect face images, it is impossible to collect live fingerprints for witness verification, and it cannot be read by optical recognition Various certificates, no non-contact infrared body temperature measurement function, no automatic identification of invalid cards and automatic cycle room cards lead to poor user experience, low work efficiency, and technical problems of non-comprehensive self-service

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