Emotion intelligent recognition method and device, electronic equipment and storage medium

A technology of intelligent recognition and emotion recognition, applied in the field of emotional intelligence recognition, can solve the problems of limited emotion recognition and the inability to easily obtain physiological index data such as heartbeat, and achieve the effect of ensuring accuracy and data accuracy.

Pending Publication Date: 2020-08-11
CHINA PING AN LIFE INSURANCE CO LTD
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AI Technical Summary

Problems solved by technology

However, at present, artificial intelligence lacks research and exploration in the field of human emotion recognition, such as the insurance industry, lying in the education industry and other emotions.
The current emotion recognition technology recognizes a person's emotions based on changes in physiological indicators such as people's heartbeat. In many scenarios, people's heartbeat and other physiological indicators cannot be easily obtained, resulting in limited emotion recognition.

Method used

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  • Emotion intelligent recognition method and device, electronic equipment and storage medium
  • Emotion intelligent recognition method and device, electronic equipment and storage medium
  • Emotion intelligent recognition method and device, electronic equipment and storage medium

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Embodiment Construction

[0052] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0053] The invention provides a method for emotional intelligent recognition. refer to figure 1 As shown, it is a schematic flowchart of an emotion intelligent recognition method provided by an embodiment of the present invention. The method may be performed by a device, and the device may be implemented by software and / or hardware.

[0054] In this embodiment, the method for emotional intelligent recognition includes:

[0055] S1. Obtain the face image and voice data of the user.

[0056] In at least one embodiment of the present invention, the user's face image and voice data can be obtained through video and voice calls with the user. For example, for an insurance company, the user's face image and voice data can be obtained in real time through the video call tool and voice call tool of the underwriting system...

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Abstract

The invention relates to the technical field of artificial intelligence, and discloses an emotion intelligent recognition method, which comprises the steps of: acquiring a face image and voice data ofa user; performing expression feature extraction on the face image to obtain an expression feature image; performing voiceprint feature extraction on the voice data to obtain voiceprint features; performing an emotion test on the expression feature image through using a pre-trained face emotion recognition model to obtain a first emotion test result; performing an emotion test on the voiceprint features through using a pre-trained voiceprint emotion recognition model to obtain a second emotion test result; fusing a first speaking test result and a second speaking test result by using a pre-constructed fusion model to obtain a fusion value; and identifying the emotion of the user according to the fusion value. The invention further provides an emotion intelligent recognition device, electronic equipment and a computer readable storage medium. The emotion intelligent recognition method and the emotion intelligent recognition device can realize intelligent recognition of emotion.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, device, electronic equipment and computer-readable storage medium for intelligent emotion recognition. Background technique [0002] At present, artificial intelligence mainly uses biometric features such as fingerprints, faces, voices, and eyes to help humans deal with tasks in the fields of learning, reasoning, planning, perception, language recognition, and robot control, so as to make up for the thinking intensity of the human brain. However, at present, artificial intelligence lacks research and exploration in the field of human emotion recognition, such as the insurance industry, lying in the education industry and other emotions. The current emotion recognition technology recognizes a person's emotions based on changes in physiological indicators such as a person's heartbeat. In many scenarios, people's heartbeat and other physiological in...

Claims

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Application Information

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IPC IPC(8): G06K9/00G10L25/63G06K9/62
CPCG10L25/63G06V40/168G06V40/174G06F18/25
Inventor 王海平
Owner CHINA PING AN LIFE INSURANCE CO LTD
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