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Screening method and device, electronic device and computer readable storage medium
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A screening method and data technology, applied in the field of data processing, can solve problems such as low efficiency and accuracy, failure to meet actual needs, etc.
Active Publication Date: 2020-09-01
BEIJING DIDI INFINITY TECH & DEV
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Problems solved by technology
As the number of service orders continues to grow, the efficiency and accuracy of this manual screening method are low and cannot meet actual needs
Method used
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Embodiment 1
[0058] figure 1 A schematic diagram showing exemplary hardware and software components of the electronic device 100 that can implement the screening method provided in the present application according to some embodiments of the present application.
[0059] The electronic device 100 can be a general-purpose computer or a special-purpose computer, both of which can be used to implement the screening method of the present application. Although only one computer is shown in the present application, for the sake of convenience, the functions described in the present application can be implemented in a distributed manner on multiple similar platforms to balance the processing load.
[0060] For example, the electronic device 100 may include a network port 110 connected to a network, one or more processors 120 for executing program instructions, a communication bus 130 , and various forms of storage media 140 .
[0071] see figure 2 A flowchart of one screening method is shown.
[0072] figure 2 The screening method shown is described by taking the application on the server side as an example, and the method includes the following steps:
[0073] Step S202, acquire work order data in the online service process, and perform word segmentation processing on the work order data; each work order data includes session data between the session service provider and the target object, and the target object includes Order Service Provider and / or Order Service Requester.
[0074] During the execution of the service order, the service requester can communicate with the session service provider through telephone service or online service. The conversation communication content can be used as the work order data of the service order.
[0075] During the execution of the service order, the order service provider may also communicate with the session service provider through telephone service or...
Embodiment 3
[0169] The following will combine Figure 8 Introduce the screening method.
[0170] like Figure 8 As shown, in this embodiment, first, the initial model of the target classification model needs to be trained, and a set of candidate keywords needs to be constructed. like Figure 8 As shown, the process description is as follows:
[0171] First, the marked work order data (that is, the historical work order data described above) is pulled from the database of the data platform. These work orders include safety work orders and non-safe work orders. Its label is Two categories. Then, the work order data is word-segmented. In this embodiment, the jieba tokenizer is used to segment the work order data to obtain a word segmentation result. In the process of word segmentation, new words in a certain online car-hailing scene can be added as a vocabulary, such as: "service points", "ride", "customer service", etc., so that keywords can be obtained more accurately.
[0172] Afte...
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Abstract
The invention provides a screening method and device, an electronic device and a computer readable storage medium, and the method comprises the steps: obtaining work order data in an online service process, and carrying out the word segmentation of the work order data; performing target processing on each alternative keyword in the work order data to obtain at least one piece of new work order data; performing classification processing on the work order data and the at least one piece of new work order data by utilizing a target classification model to obtain a classification processing result; wherein the classification processing result is used for representing whether the work order data and the new work order data are security work orders or not; determining a target keyword in the alternative keywords based on a classification processing result; wherein the target keyword is used for representing that the work order data is not the security work order. According to the embodimentof the invention, the work order data can be screened in a machine learning mode to determine whether the work order data is the security work order or not, so that the technical problems of relatively low screening efficiency and poor accuracy when the emergency security work order is screened through the prior art are alleviated.
Description
technical field [0001] The present application relates to the technical field of data processing, in particular, to a screening method, device, electronic equipment and computer-readable storage medium. Background technique [0002] There is an online service method in the customer service system of the online car-hailing platform. The online service method mainly solves users’ problems online in the form of text information. For example, users can report various service problems through online services. Questions reflected by users are answered and processed online. [0003] In order to ensure the service quality of the online car-hailing platform, the online car-hailing platform usually screens out abnormal work orders from a large number of work orders based on the safety issues reported by users to customer service. At present, the screening method of abnormal work orders on the online car-hailing platform is mainly manual. As the number of service work orders continue...
Claims
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Application Information
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