Question and answer pair recommendation method and device, equipment and storage medium

A recommendation method and question-and-answer technology, applied in the field of information processing, can solve the problems of lack of flexibility, single fixed message, etc., and achieve the effect of improving recommendation effect, flexibility and limitation.

Pending Publication Date: 2020-09-04
BEIJING SINOVOICE TECH CO LTD
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  • Abstract
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Problems solved by technology

However, the news recommended by this method is too single and fixed, lacks flexibility, and cannot provide users with personalized services

Method used

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  • Question and answer pair recommendation method and device, equipment and storage medium
  • Question and answer pair recommendation method and device, equipment and storage medium
  • Question and answer pair recommendation method and device, equipment and storage medium

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Embodiment Construction

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0049] In the embodiments of the present invention, words such as "exemplary" or "for example" are used as examples, illustrations or illustrations. Any embodiment or design solution described as "exemplary" or "for example" in the embodiments of the present invention shall not be construed as being more preferred or more advantageous than other embodiments or design solutions. Rather, the use of words such as "exemplary" or "such as" is intended to present related concept...

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Abstract

The embodiment of the invention provides a question and answer pair recommendation method and device, equipment and a storage medium. The method comprises the steps of extracting key information of auser from historical dialogue records generated by the user on a dialogue interface; matching the key information with a preset system knowledge base with a plurality of question and answer pairs to obtain a first question and answer pair for the user; determining a target question-answer pair from the first question-answer pair; and when the user enters the dialogue interface, pushing the targetquestion and answer pair to the dialogue interface. The target question and answer pair recommended by the embodiment of the invention is customized for the user in a personalized manner, the implementation cost is relatively low, and the limitation of a current intelligent customer service product implementation scheme can be effectively improved.

Description

technical field [0001] The present application relates to the technical field of information processing, in particular to a method for recommending a question-answer pair, a device for recommending a question-answer pair, a storage medium, and an electronic device. Background technique [0002] The intelligent customer service system is an intelligent customer service solution for enterprise-level customers. It is an intelligent interactive application system developed based on natural language understanding (NLU) technology. The system uses intelligent human-computer interaction technology to provide online intelligent question-and-answer services through text and other methods. The system can load a wealth of knowledge base content, can be connected with the business system of the enterprise, and serve the majority of users through web pages, WeChat, SMS, APP and other channels. [0003] In the current intelligent customer service system, when the user enters the dialogue...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332
CPCG06F16/3329
Inventor 刘光华李健武卫东
Owner BEIJING SINOVOICE TECH CO LTD
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