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Fault checking method and device

A technology of faults and fault categories, applied in the field of big data, can solve the problems of low efficiency of log analysis and troubleshooting, reduce the time for fault location and troubleshooting, and improve efficiency

Pending Publication Date: 2020-09-22
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In a large-scale distributed architecture or cluster architecture, massive system logs are generated every day, resulting in low efficiency of log analysis and troubleshooting

Method used

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  • Fault checking method and device

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Embodiment Construction

[0016] Various exemplary embodiments, features, and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numbers in the figures indicate functionally identical or similar elements. While various aspects of the embodiments are shown in drawings, the drawings are not necessarily drawn to scale unless specifically indicated.

[0017] The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration." Any embodiment described herein as "exemplary" is not necessarily to be construed as superior or better than other embodiments.

[0018] In addition, in order to better illustrate the present disclosure, numerous specific details are given in the following specific implementation manners. It will be understood by those skilled in the art that the present disclosure may be practiced without some of the specific details. In some instances, methods, means, componen...

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PUM

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Abstract

The invention relates to a fault checking method and device. The fault checking method comprises the steps of obtaining a first retrieval keyword input by a first user; determining a first fault category according to the first retrieval keyword; determining a preset fault checking link corresponding to the first fault checking category as a candidate fault checking link, the preset fault checkinglink being used for indicating a fault checking sequence; and based on the level information of the first user, selecting an optimal fault checking link from the candidate fault checking links, the level information being used for representing the fault solving capability of the user. According to the fault checking method and device, the fault checking sequence matched with the fault checking capacity of the user is provided for the user, so that the fault checking time can be shortened, the fault checking time can be shortened, and the fault checking efficiency can be improved.

Description

technical field [0001] The present disclosure relates to the technical field of big data, and in particular to a troubleshooting method and device. Background technique [0002] In a modern operation and maintenance system, large-scale application systems need to be managed by an automated monitoring system. When the application system fails, it is necessary to analyze the system log to locate the problem. In a large-scale distributed architecture or cluster architecture, massive system logs are generated every day, resulting in low efficiency of log analysis and troubleshooting. Contents of the invention [0003] In view of this, the present disclosure proposes a troubleshooting method and device, which can improve the efficiency of troubleshooting. [0004] According to the first aspect of the present disclosure, a troubleshooting method is provided, the method comprising: acquiring a first search keyword input by a first user; determining a first fault category accord...

Claims

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Application Information

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IPC IPC(8): G06F16/18G06F16/2458G06F11/30
CPCG06F16/1815G06F16/2462G06F11/302G06F11/3089
Inventor 陈爽
Owner ALIBABA GRP HLDG LTD