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Event processing and data processing method, device and system and storage medium

An event processing and event technology, applied in the field of data processing, can solve problems such as low efficiency and high labor costs, and achieve the effects of improving accuracy, saving labor costs, and improving efficiency

Pending Publication Date: 2020-10-13
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the efficiency of this method is low and the labor cost is high

Method used

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  • Event processing and data processing method, device and system and storage medium
  • Event processing and data processing method, device and system and storage medium
  • Event processing and data processing method, device and system and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment approach 1

[0078] Implementation mode 1: In some application scenarios, when users complain, they threaten to take extreme behaviors such as cutting their wrists and jumping off buildings if they do not get a timely and reasonable solution. This risky behavior is an extreme behavior. Correspondingly, the text binary classification model can be used to identify whether the text data reflects the extreme behavior of the user, and label the text data whether there is extreme behavior according to the recognition result.

Embodiment approach 2

[0079] Implementation mode 2: In some application scenarios, if users who purchase a certain product encounter the same quality problems, these users may reach a consensus to carry out group rights protection. Correspondingly, if the risky behavior is group rights protection behavior, the text binary classification model can be used to identify whether the text data reflects group rights protection behavior, and label the text data with whether there is group rights protection behavior according to the identification result.

Embodiment approach 3

[0080] Implementation Mode 3: In some application scenarios, there may be incidents of group deception, then the risk behavior is group deception, then the text binary classification model can be used to identify whether the text data reflects group deception, and according to the identification result Label the text data whether there is group deception.

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PUM

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Abstract

The embodiment of the invention provides an event processing and data processing method, device and system and a storage medium. The event processing and data processing method includes the steps: when an event is processed, on one hand, carrying out emotion recognition on a voice signal expressing the event; on the other hand, carrying out risk identification on the event based on the text signalconverted from the voice signal; then, combining the emotion recognition result and the risk recognition result to determine the processing level of the event; and processing the event according to the processing level of the event. According to the event processing mode, the emotion and event risk of the user are fused in the event processing level positioning aspect, and the accuracy of the positioning result can be improved, and the timeliness of high-risk and emergency event processing can be guaranteed to a certain extent, and manual participation is not needed in the whole judgment process, and the event processing efficiency can be improved, and the labor cost can be saved.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to an event processing and data processing method, device, system and storage medium. Background technique [0002] With the development of Internet technology, there are more and more application systems providing services to users through the Internet. In order to improve the service quality and ensure the experience of service users, these applications generally have a customer service function, and users can initiate complaints, consultations and other events to the customer service. [0003] In the prior art, a manual review method is generally used to find a small number of complaints or problem events with serious risk consequences from a large number of complaints or problem events for emergency treatment. However, this method has low efficiency and high labor costs. Contents of the invention [0004] Various aspects of the present application provi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F40/30G06K9/62G06Q30/02G10L15/06G10L15/16G10L15/22G10L25/63
CPCG10L15/063G10L15/16G10L15/22G10L25/63G06Q30/0281G06F18/24
Inventor 郭琼瑜
Owner ALIBABA GRP HLDG LTD