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Interactive service processing method and system

A business processing and interactive technology, applied in electrical digital data processing, special data processing applications, data processing input/output process, etc., can solve the problems of difficult maintenance, inconvenient expansion, complicated operation process, etc., to achieve convenient business services requirements, improve customer interaction experience, easy maintenance and expansion

Active Publication Date: 2020-11-13
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, different financial services correspond to different business processes. The function of integrating multiple services in mobile banking requires different compatibility designs for different transactions. There are problems with integrated services that are huge and complicated, difficult to maintain, and inconvenient to expand
Moreover, users need to jump to different service interfaces to operate various services of mobile banking, and the operation process is complicated

Method used

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  • Interactive service processing method and system
  • Interactive service processing method and system
  • Interactive service processing method and system

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Embodiment Construction

[0047] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of this application.

[0048] It should be noted that this application can be used in the technical field of artificial intelligence, and can also be used in any field other than the technical field of artificial intelligence, and the application technical field of the application is not limited.

[0049] For the mobile banking products of commercial banks, how to provide users with...

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Abstract

The invention provides an interactive service processing method and system, which can be applied to the field of artificial intelligence, and comprises the following steps: carrying out natural language processing on service request information of a user to obtain user intention information; determining a corresponding business service according to the user intention information, determining whether the business request information contains all necessary elements of the business service or not; if not, feeding back interaction information comprising missing necessary elements to the user to obtain supplementary information input by the user, and re-determining whether all necessary elements are contained or not according to the supplementary information and the service request informationuntil all necessary elements are obtained; and forming function calling information according to all necessary elements and sending the function calling information to a function module for providingcorresponding business services so as to complete the business services corresponding to the user business request information. According to the invention, the complexity of user operation and systemdevelopment can be reduced.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, can be used in the field of artificial intelligence, and in particular relates to an interactive business processing method and system. Background technique [0002] With the development of Internet technology, mobile banking has become one of the main channels for providing financial services in daily life. With the continuous advancement of service intelligence, the service types and service capabilities provided by mobile banking have shown explosive growth. However, different financial services correspond to different business processes. The function of integrating multiple services in mobile banking requires different compatibility designs for different transactions. There are problems with integrated services being huge and complicated, difficult to maintain, and inconvenient to expand. Moreover, users need to jump to different service interfaces to operate various services ...

Claims

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Application Information

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IPC IPC(8): G06F3/0484G06F3/0482G06F3/0487G06F3/16G06F16/332G06F16/33G06F8/20G06F8/30
CPCG06F3/0484G06F3/0482G06F3/0487G06F3/167G06F16/3329G06F16/334G06F16/3343G06F8/20G06F8/315
Inventor 张悦杨红雷马辉
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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