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User satisfaction survey method and system

A technology of user satisfaction and satisfaction survey, applied in data processing applications, special data processing applications, marketing, etc., can solve the problems of target user customization, poor data authenticity and usability, and labor-intensive manual review, etc., to improve Participation and accuracy, increasing participation, eliminating the effects of random random reviews and malicious bad reviews

Pending Publication Date: 2020-12-08
CHINA CITIC BANK
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AI Technical Summary

Problems solved by technology

At present, it is difficult to customize target users through offline questionnaire surveys or online, which makes the promotion of satisfaction surveys very limited.
At the same time, the existing user satisfaction survey methods cannot prevent some users from making malicious bad reviews or random evaluations without using related services, which makes the authenticity and usability of the collected data relatively poor, and requires a lot of manpower for manual evaluation. review

Method used

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  • User satisfaction survey method and system
  • User satisfaction survey method and system

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Embodiment Construction

[0030] In order to understand the content of the present invention more clearly, it will be described in detail with reference to the drawings and embodiments.

[0031] Such as figure 1 Shown is a schematic flow chart of the user satisfaction survey method of the present invention, which specifically includes the following steps:

[0032] Obtain user operation buried point data, especially the business line corresponding to the survey can be pre-determined according to the received user satisfaction filling request.

[0033] One or more relevant business lines corresponding to the user are determined through the user operation buried point data; the user operation buried point data preferably includes the type of operation performed by the user and the frequency of performing the same type of operation, and the type of operation performed by the user and the line of business can be used The correlation degree determines the corresponding relevant business line; further, a thr...

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Abstract

The invention relates to a user satisfaction survey method and a user satisfaction survey system, which analyze the relevancy between a user execution operation type and a service line by acquiring buried point data corresponding to a user so as to acquire the service line with the highest relevancy with the user, and judge which service, operation condition and the like are used by the user in combination with the data of the user. Therefore, accurate, appropriate and matched satisfaction survey types and questionnaire tables are provided for users in a differentiated mode, and real and effective user feedback information is obtained.

Description

technical field [0001] The invention relates to the technical field of financial industry data acquisition, in particular to a user satisfaction survey method and system. Background technique [0002] At present, financial institutions (such as banks) have many business lines. These business lines can be retail, corporate business, payment, financial market and other businesses. Basically, each business line needs to use a system, and many systems directly face customers or users. Then customers or users who use these systems need to evaluate the satisfaction of the systems / products they use. Satisfaction evaluation of the system needs to be carried out by way of investigation. Different business lines need to correspond to different survey plans, which need to be prepared separately. At present, it is difficult to customize target users through offline questionnaire surveys or online, which makes the promotion of satisfaction surveys very limited. At the same time, the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9535G06Q30/02G06Q40/02
CPCG06F16/9535G06Q40/02G06Q30/0282
Inventor 郑翔戴渝田业梁爽
Owner CHINA CITIC BANK
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