Information interaction terminal and method
An information interaction and terminal technology, applied in the field of information interaction, can solve the problems that users cannot quickly get guidance and assistance from staff, and achieve the effect of improving business processing efficiency, humanized functions, and more functions
Inactive Publication Date: 2021-01-19
深圳市振邦视界科技有限公司
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[0005] In order to overcome the above-mentioned defects of the prior art, an embodiment of the present invention provides an information interaction terminal and method. The problem to be solved by the present invention is: the existing information interaction terminal and method cannot enable users to quickly obtain guidance and assistance from staff
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[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0049] The information interaction terminal in the embodiment of the present invention may include an information interaction terminal housing 1, the surface of the information interaction terminal housing 1 is provided with a user information collection module and an input module, and the inside of the information interaction terminal housing 1 is provided with The data processing module 2 and the storage module, the information interaction terminal 1 is set i...
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The invention discloses an information interaction terminal and method, and particularly relates to the field of information interaction, the information interaction terminal comprises an informationinteraction terminal shell, the surface of the information interaction terminal shell is provided with a user information acquisition module and an input module, and the information interaction terminal shell is internally provided with a data processing module and a storage module. The information interaction terminal is in communication connection with at least one mobile terminal device of theforeground center worker. According to the invention, self-service business handling is carried out by watching the business handling guide through the operation interface, and business handling operation is directly completed; if the user cannot complete the business handling in a self-service manner, the user can enter a manual response help process through a manual service module or a call button on an operation interface, and finally, the user is helped to complete the business handling through voice guidance and manual guidance of the manual service module, so that the function of the information interaction terminal is more humanized; more comprehensive service is provided for the user, and the business handling efficiency is improved.
Description
technical field [0001] The present invention relates to the technical field of information interaction, and more specifically, the present invention relates to an information interaction terminal and method. Background technique [0002] Information interaction refers to the process of sending and receiving information. [0003] The information interaction process usually consists of six parts: 1. Information source; 2. Information; 3. Channel or network for information transmission; 4. Receiver; 5. Feedback; 6. Noise; feedback is a means to test the quality of information exchange; The so-called information interaction refers to the transmission and exchange of intelligence, data, data, and technical knowledge in all aspects of nature and society. From the perspective of information theory, it gathers various information materials in a certain area and is a tangible text information carrier. [0004] The front center is the basic unit of external services for enterprises o...
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IPC IPC(8): G06F15/02
CPCG06F15/0225
Inventor 徐志伟张津
Owner 深圳市振邦视界科技有限公司