Cross-border SAAS customer analysis method and system based on big data

A customer analysis and big data technology, applied in the Internet field, can solve problems such as non-real-time, business system isolation, and does not involve big data calculations, so as to achieve the effect of promoting sustainable development

Pending Publication Date: 2021-01-29
翼果(深圳)科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] 3. The customer classification of the existing CRM is basically designated by the company's internal employees or simply classified according to the recharge model;
[0007] 4. The customer classification of the existing CRM system is not r

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  • Cross-border SAAS customer analysis method and system based on big data
  • Cross-border SAAS customer analysis method and system based on big data
  • Cross-border SAAS customer analysis method and system based on big data

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[0029]It should be noted that the embodiments in the application and the features in the embodiments can be combined with each other if there is no conflict. The present invention will be further described in detail below with reference to the drawings and specific embodiments.

[0030]If there are directional indications (such as up, down, left, right, front, back...) in the embodiments of the present invention, they are only used to explain the relative positions of the components in a certain posture (as shown in the figure) Relationships, movement conditions, etc., if the specific posture changes, the directional indication also changes accordingly.

[0031]In addition, in the present invention, descriptions involving "first", "second", etc. are only for descriptive purposes, and cannot be understood as indicating or implying their relative importance or implicitly indicating the number of indicated technical features. Therefore, the features defined with "first" and "second" may expl...

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Abstract

The embodiment of the invention discloses a cross-border SAAS customer analysis method and system based on big data. The method comprises the steps: 1, collecting customer behavior information; 2, collecting customer behavior data; 3, cleaning the customer behavior data; 4, performing analyzing by adopting a preset algorithm according to the cleaned data; and step 5, notifying corresponding employees of the customer by adopting different modes according to an analysis result. According to the invention, a user can conveniently and quickly find a precise client and maintain a certain level of renewal rate, big data is intelligently and closely matched with a business system in real time, and the sustainable development of cross-border SAAS service providers is promoted.

Description

technical field [0001] The present invention relates to the field of Internet technology, in particular to a big data-based cross-border SAAS customer analysis method and system. Background technique [0002] Since 2009, global cross-border e-commerce trade has continued to grow rapidly, correspondingly many e-commerce companies and corresponding SAAS (Software as a Service) service providers have been born; as a cross-border SAAS service provider, the e-commerce With the characteristics of many companies, many types and low unit prices, it is crucial to quickly find accurate customers and maintain a certain level of renewal rate for the sustainable development of cross-border SAAS service providers. [0003] In the existing customer analysis system: [0004] 1. There is no CRM (Customer Relationship Management, customer relationship management system) for cross-border SAAS; [0005] 2. There is no real-time intelligent analysis and classification of customer contract prob...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06Q30/02G06N20/00
CPCG06Q30/01G06Q30/0201G06N20/00
Inventor 唐东
Owner 翼果(深圳)科技有限公司
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