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Audio data emotion detection method and device, electronic equipment and storage medium

A technology of audio data and a detection method, which is applied in the field of electronic equipment, computer-readable storage media, devices, and audio data emotion detection methods, can solve the problems of low accuracy of audio data emotion detection, and achieve low accuracy and data Reduced processing volume and high detection accuracy

Pending Publication Date: 2021-03-09
PING AN TECH (SHENZHEN) CO LTD
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  • Claims
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Problems solved by technology

[0003] The present invention provides an audio data emotion detection method, device and computer-readable storage medium, the main purpose of which is to solve the problem of low accuracy of audio data emotion detection

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  • Audio data emotion detection method and device, electronic equipment and storage medium
  • Audio data emotion detection method and device, electronic equipment and storage medium
  • Audio data emotion detection method and device, electronic equipment and storage medium

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Embodiment Construction

[0052] It should be understood that the specific embodiments described herein are only used to explain the present invention, but not to limit the present invention.

[0053] Embodiments of the present application provide a method for detecting emotion in audio data. The execution subject of the audio data emotion detection method includes, but is not limited to, at least one of electronic devices that can be configured to execute the method provided by the embodiments of the present application, such as a server and a terminal. In other words, the audio data emotion detection method can be executed by software or hardware installed in a terminal device or a server device, and the software can be a blockchain platform. The server includes but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like.

[0054] refer to figure 1 As shown, it is a schematic flowchart of a method for detecting emotion in audio data provided by a...

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Abstract

The invention relates to a voice semantic technology, and discloses an audio data emotion detection method which comprises the following steps of: obtaining original audio data, performing sound channel separation and data cutting processing on the original audio data to obtain standard audio data, performing mute detection on the standard audio data, when the standard audio data is detected to benon-mute data, performing frequency domain conversion on the standard audio data to obtain frequency domain data, converting the frequency domain data into Mel frequency domain data, detecting the Mel frequency domain data by using a pre-trained audio detection model to obtain an emotion initial score, and calculating the emotion initial score by using a preset weighted calculation method to obtain a final emotion score. In addition, the invention also relates to a blockchain technology, and the final emotion score can be stored in a node of a blockchain. The invention further provides an audio data emotion detection device, electronic equipment and a computer-readable storage medium. According to the invention, the problem of low audio data emotion detection accuracy can be solved.

Description

technical field [0001] The present invention relates to the technical field of speech semantics, and in particular, to an audio data emotion detection method, device, electronic device and computer-readable storage medium. Background technique [0002] With the rapid development of society and economy, various departments in various fields pay more and more attention to customer service, and more and more emphasis is placed on customer satisfaction and retention rate. Emotion is an important indicator to control service quality. For example, the bank has a special department responsible for customer consultation and complaints. One of the daily tasks of this department is to listen to the call recordings of telephone agents and check whether there are any missed complaints to monitor the service quality of the agents. In the prior art, 1. The user's emotions in the audio data are detected by manual review. However, for the user's power input of 10,000 levels per day, the qu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/63G10L25/03G10L25/18G10L25/30
CPCG10L25/63G10L25/03G10L25/30G10L25/18
Inventor 张舒婷赖众程王亮吴鹏召李林毅李兴辉李会璟李骁
Owner PING AN TECH (SHENZHEN) CO LTD
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