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Service method, device and system

A service system and server technology, applied in the field of devices, systems, and service methods, can solve problems such as digitalization and low intelligence, achieve the effect of reducing manual intervention, realizing automation, and reducing manual intervention

Pending Publication Date: 2021-03-12
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

From the perspective of information systems, "robots" become an "information island" in the entire information flow process, resulting in a low degree of digitization and intelligence in the entire system

Method used

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  • Service method, device and system
  • Service method, device and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0090] First of all, the first embodiment provides an item pick-up and delivery service system in a hotel scene, see Picture 1-1 , the system can specifically include:

[0091] The client terminal 110 is used for submitting the item pick-up and delivery request information related to the target location in the service place;

[0092] The work order server 120 is configured to generate an item pickup and delivery task according to the request information, and send the task information to the equipment management server;

[0093] The device management server 130 is configured to determine a target smart service device according to the task information and the information of the smart service device, and send the task information to the target smart service device;

[0094] The intelligent service device 140 is configured to execute the task according to the received task information.

[0095] Wherein, the client 110 may specifically be a client provided to a consumer user, spe...

Embodiment 2

[0120] The second embodiment corresponds to the first embodiment, and provides a service method from the perspective of the client provided for consumers, see figure 2 , the method may specifically include:

[0121] S210: the client receives service request information related to the target location;

[0122] S220: Submit the service request to the work order server, so as to generate a service task, and distribute it to the target smart service device through the device management server for execution.

[0123] During specific implementation, if the service request is a request to send the target item to the target location, the pick-up code information returned by the work order server may also be received for use in the target smart service device Remove the target item from the

[0124] In addition, the state, location and / or expected arrival time information of the target intelligent service device during the execution of the task provided by the work order server may ...

Embodiment 3

[0126] The third embodiment also corresponds to the first embodiment. From the perspective of the work order server, a service method is provided. See image 3 , the method may specifically include:

[0127] S310: The work order server receives service request information related to the target location submitted by the client;

[0128] S320: Generate a service task according to the request information;

[0129] S330: Send the task information to the device management server, so that the device management server executes the task by scheduling the smart service device.

[0130] Wherein, the service request includes an item pick-up request; at this time, the work order server can also save the information of the smart container device, and the information of the smart container device includes: the location where the smart container is located, and the information stored in it can Information about items sent to the room, and information about items that can be received and re...

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PUM

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Abstract

The embodiment of the invention discloses a service method, device and system, and the system comprises a client which is used for submitting service request information related to a target position in a service place; a work order server which is used for generating a service task according to the request information and sending task information to the equipment management server; an equipment management server which is used for determining target intelligent service equipment according to the task information and the information of the intelligent service equipment and sending the task information to the target intelligent service equipment; and the intelligent service equipment which is used for executing the task according to the received task information. According to the embodiment of the invention, the automation of the service process can be realized, and the manual intervention link is reduced.

Description

technical field [0001] The present application relates to the technical field of services, in particular to a service method, device and system. Background technique [0002] In the field of traditional hotel services, the hotel usually needs to be equipped with a large number of employees, including front desk receptionists, service switchboard operators, employees responsible for cleaning, delivery, etc., and so on. During the process of staying in the hotel, customers often have the need to deliver some items to the room or pick them up from the room. For example, hair dryers, food, etc. need to be delivered to the room, or meals can be ordered through the hotel’s kitchen department and delivered to The room you are in, or you need to go to the room to pick up the laundry that needs to be sent for washing, and so on. In order to meet the above needs of users, in traditional hotels, users usually need to call the service switchboard, and then the total waiter will assign ...

Claims

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Application Information

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IPC IPC(8): G06Q50/12B25J11/00B66B1/06
CPCG06Q50/12B25J11/008B66B1/06
Inventor 黄宇峰
Owner ALIBABA GRP HLDG LTD
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