Man-machine interaction method and device combining RPA and AI, storage medium and electronic equipment

Abstract

The invention provides a man-machine interaction method and device combining RPA and AI, a storage medium and electronic equipment, and is applied to NLP (Natural Language Processing), and the method comprises the steps of obtaining business related data and workflow data of an enterprise through employing a robot process automation RPA method; processing the service related data by adopting an artificial intelligence AI platform to obtain structured target service data corresponding to the service related data; according to the target business data and the workflow data, in combination with a pre-configured rule engine, generating response processing logic corresponding to the enterprise; and controlling the digital employee execution device to interact with the user according to the response processing logic. According to the invention, the deployment operation efficiency of a service platform combining artificial intelligence AI capability and robot process automation RPA can be effectively improved, the application effect of the service platform is effectively improved, the interaction efficiency between a user and the service platform is improved, and the use experience of the user is improved.

Description

technical field [0001] The present application relates to the field of artificial intelligence technology, in particular to a human-computer interaction method, device, storage medium and electronic equipment combining RPA (Robotic Process Automation) and AI (Artificial Intelligence, artificial intelligence). Background technique [0002] Robotic Process Automation (RPA) is abbreviated as RPA, which simulates human operations on computers through specific "robot software", and automatically executes process tasks according to rules. [0003] Artificial Intelligence (AI) is a technical science that studies and develops theories, methods, technologies and application systems for simulating, extending and expanding human intelligence. [0004] In related technologies, in the application of artificial intelligence AI capabilities and robotic process automation RPA, such as rule engines, big data processing, or process mining, the role points are small and scattered, and it is im...

AI Technical Summary

Problems solved by technology

[0004] In related technologies, in the application of artificial intelligence AI capabilities and robotic process automation RPA, such as rule engines, big data processing, or process mining, the role points are small and scattered, and it is impossible to provide an integrated service platform for large-scale Deployment and operation, thus affecting the application effect of the RPA platform using artificial intelligence AI capabilities for robotic process automation, resulting in low interaction efficiency between users and the service platform, affecting user experience

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