Shared law room law service system

Abstract

The invention provides a shared law room law service system, which constructs a law service system for quickly and accurately providing law services and performing real-time supervision according to the law requirements of customers through interaction equipment based on multiple service objects, and comprises a client, a lawyer end, an administrative end and a customer service end. A citizen as a client initiates a request of a law service demand through the client, an administrative staff initiates a request of a law service demand through the administrative end, a lawyer receives the request and solves a law problem through the lawyer end, and the customer service end carries out overall supervision on the system and participates in coordination of service processes among the client, the administrative end and the lawyer end. According to the invention, lawyers can be rapidly and accurately screened for pushing, multiple lawyers can consult at the same time, an order grabbing mode is introduced, lawyer fragmented time is fully utilized to autonomously arrange work, a cooperation relationship is rapidly established, user privacy is effectively protected, problems are timely solved through customer service supervision intervention, and a solid foundation is laid for legal entrusting and event solving.

Description

technical field [0001] The invention relates to a legal service system, in particular to a shared law firm legal service system, which belongs to the technical field of intelligent legal services. Background technique [0002] With the promulgation and formal implementation of the "Civil Code", my country's legal system has entered a new stage of development. With the improvement and development of the legal system, citizens' awareness of law and rights protection has also been continuously enhanced. Disputes over various issues are also more inclined to seek help from professional legal service agencies to better solve personal problems. However, when ordinary people seek answers to legal questions, they usually need to find and go to a physical law firm to communicate and understand. The process of seeking and establishing a client relationship requires a lot of energy, especially for ordinary people who want to protect their privacy. At the same time, lawyers in law firms...

AI Technical Summary

Problems solved by technology

However, the current online legal service system still has the following problems in actual operation: 1) Most legal service systems rely too much on artificial intelligence, and usually use the system to filter keywords and provide automatic responses to customer questions, but in reality, cases The problems are often very complicated, and it is difficult to effectively analyze and respond to the customer's situation. For customers who have no legal knowledge, only providing relevant legal knowledge or terms can hardly play a real role in solving the problem; 2) The time for case preprocessing is too long Long and slow response time, lawyers usually need to log in to the system to receive and reply to the consultation questions processed by the system, which reduces the enthusiasm of customers for consultation and leads to the loss of a large number of potential customers; 3) Most entrustment systems only provide lawyers' contact method, lawyers’ areas of expertise, work level and other information are opaque, and the communication process lacks corresponding supervision. Clients cannot intuitively understand and compare the qualifications and strengths of lawyers. The choice is narrow, and the trust in lawyers is also low. It increases the difficulty of communication and reduces the enthusiasm of lawyers; 4) Since clients generally do not understand the charging standards stipulated by the judicial department, the entrusted quotations sent to clients are often set as fixed standards, and clients cannot choose flexibly according to their own circumstances. The parties were also unable to make quotations based on the content of the case and their own conditions, which made it difficult to successfully complete the online entrustment; etc.

[0006] Due to the characteristics of the working mode of shared law firms, the corresponding legal service system not only needs to solve the above-mentioned defects of traditional consulting platforms, but also needs to deal with the following new problems: 1) The lawyers in shared law firms still belong to each law firm , the enthusiasm for participating in the construction of the shared platform is not high, and the management is difficult; 2) With the implementation of the online office model and the expansion of the platform scale, the offices of each cooperative law firm are often geographically distributed, and need to be based on customer 3) There is still competition between law firms, and if client resources are unreasonably allocated, vicious competition is prone to occur; 4) The fee standards of the cooperative law firms in shared law firms are often different. Uniformity, the quotation gap between lawyers is more obvious, it is necessary to provide a more intelligent quotation system to flexibly adapt to the differences among lawyer teams; etc.

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