Intelligent customer service system for communication products

Abstract

The invention relates to an intelligent customer service system for communication products, which is used for reducing manual telephone traffic pressure, widening service channels and providing efficient and diversified self-service. The intelligent customer service system for the communication product needs to establish a customer service collaboration mechanism with internal transverse coordination, longitudinal penetration and internal and external collaboration, and comprises a customer service terminal, a data receiving and transmitting module, a data processing module, a user terminal and a cloud server, wherein the cloud server mainly comprises a data source layer, a data acquisition layer, a data analysis layer, a data application layer and a data operation management layer. Compared with the prior art, the method has the advantages that the unified customer service view is displayed, the business can be processed in multiple channels, multi-directional intelligent application is implemented, and the cooperative work capability of the customer service and the working efficiency of service supervision and management are improved.

Description

technical field [0001] The invention relates to an intelligent customer service system, in particular to an intelligent customer service system related to communication products. Background technique [0002] With the continuous development of information technology, the development of the communication field is particularly rapid. People's daily life is inseparable from various communication products. Smartphones, computers and other mobile devices are indispensable, and the functions of mobile phones are increasingly rich. For mobile phone operators, when users want to deal with various businesses, most of the cases need to make a direct phone call, but direct calling not only needs to go through cumbersome procedures, but also may not be able to get accurate answers. In order to meet the needs of modern customer service, the intelligent customer service system came into being. [0003] One of the more important links in the intelligent customer service system for communi...

AI Technical Summary

Problems solved by technology

Although the existing manual customer service mode can solve most of the problems of users, there are often situations where the phone is busy, no one answers, customer service working hours, and communication conflicts.

Only relying on this method does not provide a good user experience, and the efficiency of customer service work is not high, the processing method is not flexible, and there will be cost burdens such as training of customer service personnel, which cannot meet the needs of users

Images