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Call key information acquisition method and device

A technology of key information and acquisition method, which is applied in the field of acquisition of key information of calls, can solve the problems of high labor cost and low acquisition efficiency of key information of calls, and achieve the effect of improving user experience, increasing accuracy, and improving acquisition efficiency

Pending Publication Date: 2021-11-02
HANGZHOU EASTCOM SOFTWARE TECH
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0003] Therefore, the existing method for obtaining key information of a call has the problems of requiring large labor costs and obtaining low efficiency.

Method used

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  • Call key information acquisition method and device
  • Call key information acquisition method and device
  • Call key information acquisition method and device

Examples

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Embodiment Construction

[0036] The technical solutions of the present application will be described in further detail below with reference to the drawings and embodiments.

[0037] figure 1 An application scenario diagram of the method for obtaining key call information provided in the embodiment of the present application. Such as figure 1 As shown, it includes a terminal device 11 , a terminal device 12 and a terminal device 13 , a network 20 , a server 30 , a communication terminal 41 and a communication terminal 42 . The terminal equipment 11, the terminal equipment 12, the terminal equipment 13 and the server 30 realize the communication connection through the network 20, the embodiment of the present application does not limit the implementation type of the network 20, for example, the network 20 can be a wired communication link (such as optical fiber or cable, etc.) and wireless communication links, etc.

[0038] The user can use the terminal device 11 , the terminal device 12 and the term...

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Abstract

The embodiment of the invention provides a call key information acquisition method and device. The acquisition method comprises the following steps: acquiring call recording information to be processed; performing voice recognition on the call recording information, and determining call text information corresponding to the call recording information; recognizing the readability of the call text information through a pre-configured readability recognition algorithm, and determining whether the readability of the call text information meets requirements or not; if yes, processing the call text information, determining call key information, and the call key information comprising an abstract of the call text and / or a keyword of the call text. According to the call key information acquisition method provided by the embodiment of the invention, on the basis of improving the efficiency of acquiring the key information of the call information, the accuracy of acquiring the call key information is improved, and the user experience is improved.

Description

technical field [0001] The present application relates to the field of computer technology, and in particular to a method and device for acquiring call key information. Background technique [0002] The information contained in the voice call recording between the communication broadband installation and maintenance staff and the customer is of great significance for subsequent management and maintenance. At present, to obtain the key information of the call recording, it is often necessary to manually listen to the call recording and then extract and record the key information. Or use speech recognition technology to convert call recording recognition into text information, and manually extract key information from the text information. [0003] Therefore, the existing method for obtaining key information of a call has the problems of requiring relatively large manpower costs and obtaining low efficiency. Contents of the invention [0004] The embodiment of the present a...

Claims

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Application Information

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IPC IPC(8): G06F16/35G06F40/289G06F40/216G06F16/34G06K9/62
CPCG06F16/35G06F40/289G06F40/216G06F16/345G06F18/24155G06F18/24323
Inventor 李欢欢钟雪君章小雨陈亚萍
Owner HANGZHOU EASTCOM SOFTWARE TECH
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