Product problem analysis method and system based on user comments of e-commerce platform

A user commenting and problem analysis technology, applied in neural learning methods, business, data processing applications, etc., can solve problems such as not being able to see historical changes, only seeing word frequency, etc.

Pending Publication Date: 2021-11-09
杭州盟码科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, e-commerce platforms also have their own big word statistics, but they can only see the frequency of words, and cannot see historical changes and charts to help merchants and users find product problems more quickly and intuitively.

Method used

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  • Product problem analysis method and system based on user comments of e-commerce platform
  • Product problem analysis method and system based on user comments of e-commerce platform
  • Product problem analysis method and system based on user comments of e-commerce platform

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Embodiment Construction

[0050] The following describes several preferred embodiments of the present invention with reference to the accompanying drawings, so as to make the technical content clearer and easier to understand. The present invention can be embodied in many different forms of embodiments, and the protection scope of the present invention is not limited to the embodiments mentioned herein.

[0051] The specific technical solution proposed by the invention is: a method for analyzing product problems in e-commerce reviews based on text classification. It is mainly divided into two stages of work, and the two parts are sequential. The first part is the preparation stage, and the second part is the formal application stage.

[0052] The main tasks in the preparation stage are: 1. Determine the product industry to be analyzed, such as towels, cotton towels, fans, etc.; 2. Determine the product dimensions that need to be analyzed in this industry according to the industry. Different industries...

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PUM

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Abstract

The invention discloses a product problem analysis method and system based on user comments of an e-commerce platform, which can quickly analyze product problems mentioned by users through text classification and sentiment analysis algorithms on the basis of natural language processing and deep learning.

Description

technical field [0001] The invention relates to the field of e-commerce / Internet technology, to natural language processing technology, and in particular to analysis of product problems based on user comments on an e-commerce platform. Background technique [0002] The e-commerce industry is developing very rapidly, and the scale is now very large, with hundreds of millions of reviews generated every day. Whether it is for users of e-commerce platforms to check product reputation, or for e-commerce merchants to collect product questions themselves, it is difficult for humans to read all the comments. In this regard, if these comments can be automatically processed by computer, and the main problems (such as quality, material, logistics, etc.) The main problems observed in the product. At present, e-commerce platforms also have their own big word statistics, but they can only see the frequency of words, and cannot see historical changes and charts to help merchants and user...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06F16/35G06F16/951G06F40/216G06F40/284G06N3/08
CPCG06Q30/0282G06F40/216G06F40/284G06F16/35G06F16/951G06N3/08
Inventor 费岸
Owner 杭州盟码科技有限公司
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