The invention discloses a
business personnel seat number identification method and device,
electronic equipment and a program product, relates to the field of
artificial intelligence, and is applied to the field of financial science and technology, and the method comprises the steps: carrying out the preprocessing of collection information of a transaction liquidation request when the transaction liquidation request is detected, and obtaining a preprocessed text; extracting a text
semantic feature, a character space feature and a
business logic feature from the preprocessed text, and performing
feature fusion to obtain a fused
feature vector; and inputting the fusion
feature vector into a target recognition model, and outputting a
business personnel seat number recognized from the collection information, the target recognition model being obtained by training a preset recognition model by using historical collection information, and the preset recognition model at least comprising: a bidirectional long short-
term memory network, a converter
encoder, and a
conditional random field model. Through the method and the device, the problem that the seat number of the
business personnel in the collection information is difficult to identify based on a traditional keyword matching method in related technologies is solved.